Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Sykes

Saint Martinville,LA

Summary

Hardworking motivated professional with 10+ years of experience and record of success in industry. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering talent for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. Decisive leader with excellent planning and organizational skills.

Overview

15
15
years of professional experience

Work History

Manager

McDonald's Restaurant
Lafayette, LA
08.2015 - Current
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Provided leadership during times of organizational change or crisis situations.
  • Enforced customer service standards and resolved customer problems to uphold quality service.

Customer Service Representative

Apache Call Center
Houston, TX
08.2014 - 02.2015
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.

Front Desk Coordinator

North Houston Family Medicine
Houston, TX
05.2010 - 08.2014
  • Answered incoming calls, responded to customer inquiries, and directed customers to the appropriate department or personnel.
  • Performed administrative tasks such as filing documents, preparing reports, and updating databases.
  • Ensured that all front desk areas were kept clean and organized at all times.
  • Greeted and verified credentials of visitors, ascertained reason for visits and directed each to appropriate personnel or building area.

Education

Some College (No Degree) - Criminal Justice

South Louisiana Community College
Saint Martinville, LA

Some College (No Degree) - Paralegal Studies

San Jacinto College
South Houston, TX

Skills

  • Marketing
  • Goal setting
  • Work prioritization
  • Key performance indicators
  • Performance management
  • Conflict resolution
  • Schedule preparation
  • Customer service
  • Complex Problem-solving
  • Word, Computer, Program, Efficiency
  • Excel computer program efficiency
  • Active Listener

Timeline

Manager

McDonald's Restaurant
08.2015 - Current

Customer Service Representative

Apache Call Center
08.2014 - 02.2015

Front Desk Coordinator

North Houston Family Medicine
05.2010 - 08.2014

Some College (No Degree) - Criminal Justice

South Louisiana Community College

Some College (No Degree) - Paralegal Studies

San Jacinto College

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Kayla Sykes