Kayla Sylvain
Aurora,CO
Summary
Hardworking, highly motivated professional eager to lend combined
knowledge and skills to enhance business performance. Operates
well in both individual and team capacities, leveraging seasoned
work ethic to quickly adapt to different processes and drive
company objectives. Resourceful and results-driven with a passion
for growth and efficiency to meet company needs and increase
service value.
Overview
9
9
years of professional experience
Work History
Banquet Coordinator
Hilton Garden Inn Denver Airport
04.2024 - Current
- Directed and managed banquet for meetings and special events
- Supervised and mentored kitchen and serving staff.
- Liaised with venue management to monitor logistics and timelines.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Managed event logistics and operations.
- Coordinated schedules and timelines for events.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Handled account payments and provided information regarding outstanding balances.
- Processed customer invoices, credit memos and payments within established timelines.
Front Office Supervisor
Hilton Garden Inn Denver Airport
07.2019 - Current
- Supervised front desk operations, ensuring efficient and friendly guest service
- Trained and mentored front desk staff, promoting a high level of professionalism and customer service
- Handled guest check-ins and check-outs, ensuring accuracy and efficiency in the process
- Managed room reservations, ensuring optimal occupancy and revenue management
- Resolved guest inquiries, complaints, and issues, providing prompt and satisfactory solutions
- Prepared and analyzed daily reports, including occupancy rates, revenue figures, and guest feedback
- Collaborated with other departments to ensure smooth communication and coordination of guest services
Opening General Manager
TownePlace Suites Denver North
06.2023 - 03.2024
- Led the successful opening of a new hotel property, overseeing all preopening activities and ensuring a smooth launch
- Developed and executed comprehensive plans for staffing, training, and operational setup, aligning with the hotel's brand standards and target market
- Collaborated with architects, designers, and contractors to ensure timely completion of construction and renovation projects
- Managed the procurement and installation of hotel furniture, fixtures, and equipment, ensuring quality and cost-effectiveness
- Recruited and hired a skilled team of department managers and staff, conducting interviews, and making hiring decisions
- Developed and implemented standard operating procedures (SOPs) for all departments, ensuring operational efficiency and consistency
- Coordinated with vendors and suppliers to establish partnerships and secure necessary supplies and services
- Oversaw the setup and testing of hotel systems, including property management systems, point of sale systems, and security systems
- Conducted comprehensive training programs for the entire hotel team, covering service standards, operational procedures, and guest interactions
- Established and maintained strong relationships with local businesses, community organizations, and tourism boards to promote the hotel and drive bookings
- Managed the soft opening phase, addressing any operational issues and ensuring a seamless guest experience
- Monitored guest feedback and implemented necessary improvements and adjustments to enhance guest satisfaction
- Prepared operational reports and presented them to senior management, highlighting achievements, challenges, and recommendations for improvement
Airport Shuttle Driver
Hilton Garden Inn Denver Airport
10.2021 - 06.2023
- Safely operated hotel shuttle vehicles, providing reliable transportation services for guests
- Ensured a high level of customer service by greeting guests courteously, assisting with luggage, and answering inquiries about local amenities and attractions
- Maintained a clean and well-maintained shuttle vehicle, conducting routine inspections, and addressing any mechanical issues promptly to ensure passenger safety and comfort
- Followed established routes and schedules while adapting to traffic conditions and guest needs to ensure timely arrivals and departures
- Upholding all traffic laws and regulations, including speed limits and seat belt usage, to prioritize passenger safety at all times
- Communicated effectively with hotel staff to coordinate shuttle services and accommodate guest requests, including special arrangements for groups or individuals with disabilities
- Maintained accurate records of shuttle usage, including passenger counts and mileage logs, to support efficient operation and reporting
- Acted as a brand ambassador for the hotel, representing its values and standards through professional conduct and exemplary service delivery
Special Needs Paraprofessional
Tollgate Elementary School
08.2021 - 08.2022
- Provided one-on-one support to students with diverse learning needs, including autism spectrum disorder (ASD), attention deficit hyperactivity disorder (ADHD), and intellectual disabilities
- Implemented individualized education plans (IEPs) and behavior intervention plans (BIPs) under the guidance of special education teachers
- Assisted students in navigating academic tasks, social interactions, and sensory challenges within the classroom environment
- Supported students with personal care tasks, including toileting, feeding, and mobility assistance, ensuring their comfort and safety throughout the school day
- Collaborated closely with teachers and therapists to modify curriculum materials and instructional strategies to meet the unique needs of each student
- Facilitated small group activities and provided differentiated instruction to reinforce academic concepts and promote skill development
- Utilized positive behavior management techniques, such as reinforcement strategies and de-escalation methods, to foster a supportive and inclusive classroom atmosphere
- Maintained accurate documentation of student progress, behavior incidents, and communication with parents and other team members
- Participated in professional development workshops and training sessions to enhance knowledge of best practices in special education and disability support
- Demonstrated empathy, patience, and a commitment to advocating for the academic and emotional well-being of students with special needs
Special Needs Paraprofessional
Lansing Elementary School
08.2015 - 07.2019
- Provided direct support to students with special needs, including those with autism spectrum disorder, ADHD, and intellectual disabilities
- Implemented individualized education plans (IEPs) and behavioral intervention plans (BIPs) under the guidance of special education teachers
- Assisted students with daily activities such as personal hygiene, feeding, and mobility, ensuring their comfort and safety
- Facilitated communication and social interaction among students, encouraging peer relationships and teamwork
- Supported academic instruction by adapting materials and activities to accommodate diverse learning styles and abilities
- Utilized assistive technology and specialized equipment to enhance learning opportunities for students with sensory or physical impairments
- Collaborated with classroom teachers, therapists, and other professionals to develop and implement strategies for student success
- Monitored student progress and behavior, documenting observations and communicating with the multidisciplinary team as needed
- Provided emotional support and encouragement to students, fostering a positive learning environment and promoting self-confidence
- Participated in professional development activities to enhance knowledge of best practices in special education and inclusion
Education
GED -
Pickens Technical College
Aurora, CO04-2011
Skills
- Detail orientation
- Problem-solving abilities
- Guest services oversight
- Hospitality and accommodation
- Cash handling experience
- Customer service expertise
- Reception expertise
- Reservations
- Inventory ordering
- Allergy awareness
- Kitchen staff coordination
- Billing and payment processing
- Hospitality services
- Scheduling
- Team building and supervision
- Data entry proficiency
- Dependability
- Credit and cash payments
- Classroom support
- Educational assistance
- Academic tutoring
- First aid and CPR certified
Timeline
Banquet Coordinator
Hilton Garden Inn Denver Airport
04.2024 - Current
Opening General Manager
TownePlace Suites Denver North
06.2023 - 03.2024
Airport Shuttle Driver
Hilton Garden Inn Denver Airport
10.2021 - 06.2023
Special Needs Paraprofessional
Tollgate Elementary School
08.2021 - 08.2022
Front Office Supervisor
Hilton Garden Inn Denver Airport
07.2019 - Current
Special Needs Paraprofessional
Lansing Elementary School
08.2015 - 07.2019
GED -
Pickens Technical College
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