Hi, I’m
Kayla Szabo
Austin,Texas
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Summary
Committed and professional CSR with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
21
years of professional experience
Work History
Genuine RV Repair
Service Advisor
02.2021 - 06.2023
Job overview
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Documented problems and corrective actions to maintain records.
- Suggested additional services to customers in order to meet upsell goals.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
Home Depot
Special Services Associate
01.2015 - 05.2015
Job overview
- Performed special service desk operations.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Internal Revenue Service
Document Clerk
12.2013 - 02.2014
Job overview
- Processed mass amounts of tax return documents assigning them to batches handling highly confidential data and meeting crucial deadlines.
- Quality Checked
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Worked with internal team members to remedy issues with preemptive solutions.
- Strengthened system efficiency by identifying lagging operational processes and implementing optimal solutions.
Texas Mutual Insurance, Texas Mutual Ins Company
Clerk IV
04.2002 - 06.2008
Job overview
- Performed general admin duties
- Meet monthly deadlines processing mail out on confidential material to customers
- Scanned mass quantities of sensitive material
- Operated personal PC and telephone line to assist both internal and external inquiries
- Interacted with customers by phone, email, or in-person to provide information
Skills
- Complex Product Knowledge
- Customer Data Confidentiality
- Listening Skills
- Understanding Customer Needs
- Attention to Detail
- Telephone Reception
- Administrative and Office Support
- Sales and Upselling
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Service Advisor
Genuine RV Repair
02.2021 - 06.2023
Special Services Associate
Home Depot
01.2015 - 05.2015
Document Clerk
Internal Revenue Service
12.2013 - 02.2014
Clerk IV
Texas Mutual Insurance, Texas Mutual Ins Company
04.2002 - 06.2008
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