Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kayla Talamante

Rio Rico,AZ

Summary

Experienced with life insurance policy evaluation, underwriting, and client advisement. Utilizes strategic sales techniques to match clients with suitable insurance plans. Track record of effective risk assessment and customer relationship management.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Academic Success Coach

Downtown Academy LLC
09.2024 - 04.2025
  • Developed comprehensive academic plans for students, resulting in improved graduation rates.
  • Provided individualized attention for struggling students, addressing specific challenges and guiding them toward success.
  • Assisted students in setting achievable goals and developing effective action plans, leading to higher levels of motivation and achievement.
  • Collaborated with faculty to identify at-risk students, implementing targeted interventions for academic improvement.
  • Served as a liaison between students, faculty, and administration to address concerns or issues impacting academic achievement.

Life Insurance Agent

Primerica
05.2024 - 08.2024
  • Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
  • Crafted clear, informative reports to explain life insurance policy features and benefits.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
  • Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
  • Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.

Customer Service Representative

Safelite Solutions
08.2022 - 05.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Customer Service Representative

Statefarm Insurance
10.2021 - 07.2022
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

No Degree - Business Administration

Bryan University
Tempe, AZ
11-2023

Skills

  • Active learning
  • Growth mindset
  • Study strategies
  • Assertiveness
  • Test preparation
  • Collaborative teamwork
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Decision-making

Certification

  • Licensed in Property and Casualty, and life

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Academic Success Coach

Downtown Academy LLC
09.2024 - 04.2025

Life Insurance Agent

Primerica
05.2024 - 08.2024

Customer Service Representative

Safelite Solutions
08.2022 - 05.2024

Customer Service Representative

Statefarm Insurance
10.2021 - 07.2022

No Degree - Business Administration

Bryan University

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