Summary
Overview
Work History
Skills
References
Timeline
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KAYLA TAMBERELLA

Pace,FL

Summary

Experienced with client support, fostering positive relationships and resolving issues efficiently. Utilizes effective communication and problem-solving to ensure client satisfaction. Track record of adaptability and teamwork, driving successful outcomes in fast-paced setting.

Overview

6
6
years of professional experience

Work History

Client Service Representative

Cinergy Restorations
03.2024 - Current
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Managed incoming calls, providing prompt and accurate information to clients about products and services.
  • Maintained accurate record-keeping with proactive attention to client information updates.

Credit Card Dispute Specialist

Navy Federal Credit Union
06.2021 - Current
  • Ensure compliance with applicable federal and state laws, rules, regulations, Service Level Agreements, Visa/MC/AMEX procedures, and applicable NFCU policies and procedures to service cardholders and mitigate NFCU financial losses
  • Respond to communications with members, vendors, merchants, and other financial institutions
  • Manage and adhere to Regulatory Guidelines and Consumer Protection requirements
  • Initiate recovery efforts for NFCU as an acquirer
  • Served as liaison for members in an attempt to settle all billing errors seamlessly between merchants and card network(s)

Grooming Salon

PetSmart Grooming
08.2020 - 07.2021
  • Groomed animals regularly, including washing, brushing, and trimming coats
  • Maintained clean and sanitized animal quarters to follow industry standards
  • Protected shareholder assets by adhering to safety standards
  • Directed numerous calls per day, scheduled and canceled appointments, answered any questions Pet Parents may have

Front Desk Associate/Sales Representative

Massage Envy
11.2018 - 07.2020
  • Greeted, assisted, and directed visitors with a professional upbeat attitude
  • Fielded incoming telephone calls to answer questions, schedule appointments, cancel appointments, take messages for staff
  • Collected payments for services and updated accounts to reflect new balances
  • Resolved customer concerns using strong communication skills and conflict management skills

Skills

  • Detail-Oriented
  • Critical Thinking
  • Advanced Problem Solving
  • Time Management
  • Technical Skills
  • Strong Engagement
  • Customer Support
  • Customer Focus
  • Meeting deadlines

References

Professional Reference Available by Request

Timeline

Client Service Representative

Cinergy Restorations
03.2024 - Current

Credit Card Dispute Specialist

Navy Federal Credit Union
06.2021 - Current

Grooming Salon

PetSmart Grooming
08.2020 - 07.2021

Front Desk Associate/Sales Representative

Massage Envy
11.2018 - 07.2020

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KAYLA TAMBERELLA