Kayla Tangen
Woodbridge,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Executive Assistant
KISER PARTNERS
06.2023 - 11.2023
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Improved office efficiency by implementing new filing systems and document management processes.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
Senior Mortgage Loan Processor
Home Savings & Trust Mortgage
09.2020 - 06.2023
- Played an instrumental role in reducing errors through thorough review processes and attention to detail in reviewing applicant information.
- Contributed to the growth of the department by providing valuable input on ways to improve processes and client relationships.
- Increased productivity by implementing time-saving strategies such as standardized checklists and document templates.
- Mentored junior colleagues, offering guidance on best practices for managing workloads and meeting performance metrics.
- Delivered exceptional results under tight deadlines while maintaining a high standard of quality control throughout each stage of the loan process.
- Provided comprehensive support to loan officers, ensuring they had all necessary information to make informed decisions on mortgage applications.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
Administrative Office Manager
Mid-Atlantic Waterproofing
09.2019 - 03.2020
- Improved communication between departments for better collaboration and problemsolving.
- Enhanced employee productivity by providing ongoing training and development opportunities.
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
- Coordinated events and meetings, resulting in seamless execution and positive attendee experiences.
- Managed hiring process from job posting to onboarding, ensuring top talent acquisition for key positions.
- Ensured timely completion of projects by creating detailed schedules and monitoring progress throughout each phase.
- Conducted performance evaluations, providing constructive feedback to employees for continuous improvement efforts.
- Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
Education
No Degree - Business Management
Northern Virginia Community College
Manassas, VASkills
- Invoice Processing
- Expense Reporting
- Database Management
- Travel Administration
- Social Media Management
- Business Writing
- Office Management
- Business Administration
- Quality Control
- Strategic Planning
- Staff Management
- Scheduling
Timeline
Executive Assistant
KISER PARTNERS
06.2023 - 11.2023
Senior Mortgage Loan Processor
Home Savings & Trust Mortgage
09.2020 - 06.2023
Administrative Office Manager
Mid-Atlantic Waterproofing
09.2019 - 03.2020
No Degree - Business Management
Northern Virginia Community College