Kayla Tanis

• Trained new staff in relevant processes and procedures.
• Kept work areas clean, neat and free of safety hazards to maximize efficiency.
• Maintained accurate records of student attendance and progress reports.
• Facilitated positive interactions between students of diverse backgrounds.
• Responsible for assisting in maintenance of an orderly, safe and pleasant atmosphere in the cafeteria, on the playground and in other designated locations by helping and supervising students during authorized before or after school programs in accordance with CSUSA policy and established school procedures.
• Monitor the students.
• Observe who enters and leaves child care area.
• Assists students with homework.
• Passes out snacks.
• Plays with students on playground.
• Tutors and assists students with homework.
• Resolves conflicts with children and parents.

• Followed all safety protocols while assisting customers with heavy items.
• Organized promotional displays in accordance with corporate guidelines.
• Educated customers on the use of various products by providing demonstrations and instructions.
• Greeted customers and responded to inquiries in a friendly and courteous manner.
• Demonstrated excellent communication skills both verbally and written while interacting with customers via telephone or email correspondence.
• Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
• Listened to customer needs to identify and recommend best products and services.
• Contacted customers about potential service upgrades, new services and account changes.

*Please note this was a summer job for me in high school but it did train me in customer service and a receptionist.*

• Performed administrative tasks including filing documents, data entry.
• Managed store operations during absence of Store Manager or Assistant Manager.
• Ensured that all safety protocols were followed at all times.
• Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the New member sign-up. Take prospective members on tours, Facilitate needed updates to member’s accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
• Assisted in the training of new employees.
• Supervised staff during shift changes and ensured transition went smoothly.
• Handled cash register transactions accurately while providing excellent customer service.
• Responded to customer inquiries and complaints in a professional manner.
• Reviewed daily sales reports and monitored financial performance metrics.
• Provided guidance and support to other team members as needed.
• Monitored employee performance and provided feedback on areas for improvement.
• Coached and trained employees and managed daily work assignments to enhance operations.
• Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
• Checked orders for quality and completeness.
• Educated customers about offerings, promotions and pricing to boost sales.
• Utilized POS systems efficiently for order processing and inventory management.
• Developed relationships with local businesses to increase awareness of gym services in the area.
• Answered incoming calls from prospective or current members regarding membership fees or upcoming promotions.
• Maintained a clean and organized gym environment, ensuring all equipment was in proper working order.
• Greeted members and guests upon arrival, provided facility tours, and answered questions.
• Answered phones, issued equipment and completed guest check-in.
• Cleaned and sanitized locker room to complete station assignments, wiping down gym equipment and restocking supplies.
• Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
• Resolved guest complaints to maintain complete customer satisfaction.
• Participated in ongoing training to enhance job skills and knowledge.