Kayla Tanksley
Onalaska
Summary
Dynamic and results-driven professional with a proven track record at Naskila, excelling in customer service and team collaboration. Recognized for enhancing guest satisfaction through effective problem resolution and exceptional communication. Adept at multitasking and maintaining organization in high-pressure environments, consistently delivering quality service and fostering customer loyalty.
Overview
11
11
years of professional experience
Work History
Fireworks Sales/ Food Truck
Jason’s Fireworks/fire Ice Snowcones
Livingston, TX
02.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Beverage Server
Naskila
Livingston, TX
08.2024 - 12.2024
- Delivered prompt beverage service to enhance guest satisfaction and streamline operations.
- Assisted in maintaining cleanliness and organization of bar area, ensuring compliance with health standards.
- Collaborated with team members to efficiently manage high-volume service during peak hours.
- Engaged with guests to provide personalized recommendations and promote featured beverages.
- Monitored inventory levels and communicated restocking needs to ensure product availability.
- Resolved guest inquiries and complaints promptly, contributing to positive dining experiences.
- Implemented best practices for beverage presentation, enhancing visual appeal and increasing sales potential.
- Developed rapport with regular customers, fostering loyalty and repeat business.
Waitstaff Manager
El Montes
Onalaska, TX
01.2021 - 08.2022
- Oversaw daily operations, ensuring excellent customer service and efficient workflow.
- Trained and mentored new waitstaff, enhancing team performance and service quality.
- Implemented effective scheduling systems to optimize staff coverage during peak hours.
- Coordinated with kitchen staff to ensure timely food service and accurate order fulfillment.
- Resolved customer complaints promptly, enhancing guest satisfaction and loyalty.
- Enhanced customer satisfaction by implementing efficient waitstaff scheduling and task delegation.
- Optimized table turnover rate by monitoring meal progress and anticipating guest needs proactively.
- Established a positive work environment, promoting teamwork and open communication among staff members.
Wait Staff Member
Huddle House
Livingston, TX
04.2018 - 2020
- Delivered exceptional customer service by efficiently taking orders and managing guest inquiries.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted kitchen staff with food preparation, ensuring timely delivery of meals to customers.
- Collaborated with team members to optimize workflow during peak hours for improved service speed.
Sandwich Artist
Subway
Onalaska, TX
02.2015 - 06.2016
- Prepared sandwiches according to customer specifications, ensuring quality and presentation standards.
- Maintained cleanliness of work area and equipment, adhering to food safety regulations.
- Assisted customers in selecting menu items, providing exceptional service and product knowledge.
- Operated cash register, accurately processing transactions and handling customer payments.
Education
High School Diploma -
Premiere Academy
Huntsville, TX06.2013
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Problem resolution
- Verbal communication
Timeline
Fireworks Sales/ Food Truck
Jason’s Fireworks/fire Ice Snowcones
02.2025 - Current
Beverage Server
Naskila
08.2024 - 12.2024
Waitstaff Manager
El Montes
01.2021 - 08.2022
Wait Staff Member
Huddle House
04.2018 - 2020
Sandwich Artist
Subway
02.2015 - 06.2016
High School Diploma -
Premiere Academy