Kayla Tanos
Chattanooga,TN
Summary
Experienced professional with strong track record in managing accounts and securing payments. Skilled in negotiation, conflict resolution, and account management, ensuring positive outcomes and client satisfaction. Known for effective teamwork, adaptability, and consistently delivering results. Reliable and focused on meeting targets and supporting team goals.
Overview
9
9
years of professional experience
Work History
Surgery Scheduler, Finance Advisor
Associates in Plastic Surgery
01.2023 - Current
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Established new client relationships by conducting thorough needs assessments during initial consultations.
Administrative Office Specialist
Greater Chattanooga Orthodontics
08.2018 - 12.2020
- Located needed information for different topics by conducting physical or digital searches
- Coordinated logistics for successful conferences, meetings, and special events
- Met legal requirements by correctly completing important forms
- Boosted company profile across [Location], frequently updating social media profiles
- Managed incoming and outgoing mail, packages, and faxes
- Tracked finances, projects and schedules with diverse computer programs
- Promoted productivity by handling schedules and correspondence
- Handled vendor invoices, verifying coding, reconciling purchase orders, and documenting approvals in [Software]
- Responded promptly to customer, vendor, and staff questions and quickly resolved issues, cultivating strong, long-term relationships
- Observed positive skills and attributes from personnel to build, improve, and expand skills set
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere
General Manager
Club Pilates
02.2018 - 08.2018
- Resolved employee, customer, and vendor issues using strong mediation and problem-solving techniques
- Delegated tasks and organized staff schedules to close gaps and maximize financial results
- Increased employee skills and customer satisfaction with implementation of successful training program
- Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement
New Car Sales Representative
Long Lewis
06.2017 - 02.2018
- Achieved targets by marketing vehicles via diverse strategies, including cold calling customers and posting on social media
- Closed sales with persuasive communication skills, leveraging knowledge of consumers, financing, and vehicles to lock in deals
- Maintained long-term revenue streams with careful management of client relationships, generating repeat business and consistent referrals
- Delivered exceptional customer service to each person, skillfully managing stages of buying processes and after-sales support
- Earned high customer satisfaction marks by helping each person get into ideal vehicle at desired payment
- Soothed sales process by accurately handling paperwork and financing
Sales Associate
Cargo Crush
07.2016 - 06.2017
- Helped customers navigate store, complete sales, and process returns
- Resolved customer concerns using strong communication and conflict management skills
- Contacted customers to finalize sales and service transactions
- Processed payments quickly and and made accurate change to keep customer flow moving
- Increased per-customer revenue with suggestive selling practices
- Managed multiple tasks simultaneously while meeting deadlines
- Adapted to changing priorities and unexpected situations
Education
Aesthetics -
Miller Motte
Chattanooga, Tn09.2009
Skills
- Hospitality and accommodation
- Event planning
- Word processing
- Schedule maintenance
- Spreadsheet tracking
- Database administration
- Schedule coordination
- HIPAA compliance
- Teamwork orientation
- Obtaining authorizations
- Educating patients
- Patient relations
- Calendar management
- Facility coordinating
- Patient coordination
Timeline
Surgery Scheduler, Finance Advisor
Associates in Plastic Surgery
01.2023 - Current
Administrative Office Specialist
Greater Chattanooga Orthodontics
08.2018 - 12.2020
General Manager
Club Pilates
02.2018 - 08.2018
New Car Sales Representative
Long Lewis
06.2017 - 02.2018
Sales Associate
Cargo Crush
07.2016 - 06.2017
Aesthetics -
Miller Motte
Similar Profiles
Athena XipoliasAthena Xipolias
Certified Medical Assistant at RWJBHMG Surgical Oncology AssociatesCertified Medical Assistant at RWJBHMG Surgical Oncology Associates
Athena XipoliasAthena Xipolias
Certified Medical Assistant at RWJBHMG Surgical Oncology AssociatesCertified Medical Assistant at RWJBHMG Surgical Oncology Associates
Cristian GaetanCristian Gaetan
Physical Therapy Technician at The Ear, Nose, Throat & Plastic Surgery AssociatesPhysical Therapy Technician at The Ear, Nose, Throat & Plastic Surgery Associates