Kayla Taylor
Little Rock,AR
Summary
Accountable and meticulous Sales Associate with a superb record of client satisfaction and revenue generation. Independent and quick-thinking team player adept at bringing multiple simultaneous projects to completion with accuracy and professionalism. Quick and effective at decision making and maintaining excellent customer service throughout the sales process. Top performer with a consistent track record of meeting and exceeding goals.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Blue Cross And Blue Shield
Little Rock, AR
08.2019 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Managed timely and effective replacement of damaged or missing products.
- Trained staff on operating procedures and company services.
- Effective liaison between customers and internal departments.
- Cross-trained and backed up other customer service managers.
Dillard
Little Rock, AR
01.2013 - Current
- Responded to all customer inquiries thoroughly and professionally
- Placed special merchandise orders for customers
- Greeted customers in timely fashion, while quickly determining their needs
- Answered customer questions about product availability and shipment times
- Accurately logged all daily shipping and receiving orders
- Trained and served as a peer coach for new representatives
- Greeted customers and ascertained customers' needs
- Maintained records related to sales.
Sales Associate
Dillard’s
Little Rock, AR
01.2015 - 09.2015
- Responded to all customer inquiries thoroughly and professionally
- Placed special merchandise orders for customers
- Greeted customers in timely fashion, while quickly determining their needs
- Answered customer questions about product availability and shipment times
- Accurately logged all daily shipping and receiving orders
- Trained and served as a peer coach for new representatives
- Greeted customers and ascertained customers' needs
- Maintained records related to sales.
Education
Associate of Arts - Art
Coffeyville Community College
2011
Skills
- Goal-oriented
- Retail merchandising experience
- Detail-oriented
- Team building expertise
- Microsoft office software
- Strong conflict resolution skills
- Inventory management
- Employee training and development
- Shipment processing
- Courteous with Strong Service Mindset
- Call Documentation
- Building Customer Trust and Loyalty
- Customer Retention Strategies
- Understanding Customer Needs
- Data Entry and Maintenance
- Customer Account Management
- Upbeat and Positive Personality
- Customer Data Confidentiality
- Microsoft Windows
- Microsoft Internet Explorer
- Microsoft Office
- Microsoft Outlook
- Active Listening
- Time Management
- Adobe Systems Adobe Acrobat
- Microsoft Excel
- Call Transfers
- Telephone Management
- Customer Service and Assistance
- Google Drive
- Reading Comprehension
- YouTube
- Writing
- Speaking
Additional Information
- Accomplishments , Competitive Analysis -Performed competitive analysis to make recommendations for future company growth Earned "Pacesetter" award for 2016 Recognized for five-star customer service through management
Timeline
Customer Service Representative
Blue Cross And Blue Shield
08.2019 - Current
Sales Associate
Dillard’s
01.2015 - 09.2015
Dillard
01.2013 - Current
Associate of Arts - Art
Coffeyville Community College
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