KAYLA TAYLOR
Las Vegas,NV
Summary
Dedicated Customer Service and Operations Specialist with extensive experience in insurance services and client support. Skilled in policy management, claims processing, and resolving inquiries efficiently while ensuring compliance and attention to detail. Known for delivering excellent customer experiences, strong problem-solving, and organizational abilities. Proficient in Microsoft Office and industry systems, seeking a remote position to leverage my skills and provide outstanding support.
Overview
8
8
years of professional experience
Work History
Front Desk Representative
Meow Wolf
03.2021 - Current
- Greeted and welcomed guests, directing them to the appropriate person or department
- Answered incoming phone calls, routing them to the appropriate person or department and taking messages as needed
- Scheduled appointments and meetings for employees, coordinating with other team members as necessary
- Managed the reception area, ensuring that it was clean, organized, and well-stocked
- Received and distributed mail and packages that were delivered to the office
- Performed administrative tasks such as filing, data entry, and document preparation
- Assisted with special projects and events, providing support as needed
- Provided excellent customer service to guests and other employees, demonstrating professionalism and attentiveness at all times
Insurance Service Operations Specialist
Farmers Insurance Group
07.2022 - 10.2024
- Processed policy changes (address updates, coverage modifications, beneficiary designations) and provided agents and customers with detailed explanations of billing breakdowns.
- Responded to inquiries regarding policy details, claims status, premium payments, coverage options, and provided technical support for policy systems.
- Initiated claims, gathered documentation, and coordinated with adjusters for efficient resolution.
- Prepared renewal/non-renewal notices, calculated premiums, assessed eligibility, and communicated policy changes to agents.
- Managed underwriting tasks, including approving/denying issues on new and existing policies and reviewing documents such as driver changes or retroactive cancellations.
- Performed eligibility assessments for new policies, processed Agent of Record changes, and supported agents with new policies, rewrites, and reinstatements.
- Identified system defects and routed issues to appropriate departments for resolution.
- Ensured compliance with regulatory requirements, maintained accurate policyholder information, and collaborated across teams to support a seamless agent/customer experience.
- Delivered exceptional customer service by demonstrating empathy and resolving issues with agents and customers in a timely, professional manner
- Served agents and customers for home, auto, and earthquake insurance policies.
Dispatcher
1st Security Services
10.2020 - 02.2021
- Received and prioritized emergency calls from the public, emergency responders, and other agencies
- Dispatched appropriate emergency responders to the scene, coordinating with multiple agencies and prioritizing resources based on the severity of the situation
- Maintained accurate records and logs of all calls and dispatches, documenting important details such as the time and location of the call, the nature of the emergency, and the resources that were dispatched
- Provided excellent customer service, answering phone calls and emails in a timely and professional manner, addressing customer concerns or complaints, and keeping customers informed about the status of their service requests
- Maintained an inventory of equipment and supplies, tracking the location and condition of equipment, ordering new supplies when needed, and ensuring that equipment was properly maintained and serviced
Security Dispatcher
Allied Security Services
09.2018 - 07.2019
- Monitored security systems, checking the status of cameras and alarms and responding to alerts or alarms as needed
- Dispatched security personnel, using radio communication or other methods to coordinate with the security team
- Maintained accurate records of security incidents, responses, and other relevant information, preparing reports on security activities and performance
- Troubleshot basic computer issues, such as resolving software or connectivity problems
- Followed established security protocols and procedures, conducting security checks and monitoring the property for any suspicious activity
Lead Cashier
Dairy Queen
06.2017 - 05.2018
- Supervised other cashiers, ensuring that they provided excellent customer service, followed established policies and procedures, and handled cash transactions accurately and efficiently
- Trained new cashiers on how to use the cash register, handle cash transactions, and provide excellent customer service
- Performed cash handling duties, such as counting cash drawers, making change, and reconciling cash receipts at the end of each shift
- Resolved customer issues, handling returns or exchanges, addressing billing or payment issues, and responding to customer inquiries
- Maintained accurate records of cash transactions, balancing the cash drawer at the end of each shift, and preparing reports on cash handling activities and performance
Office Assistant
Thomas & Mack UNLV
06.2016 - 09.2017
- Answered and directed phone calls to the appropriate person or department, taking messages and providing information to callers
- Greeted visitors, signed them in, and directed them to the appropriate person or department
- Managed and organized files, both physical and digital, creating and maintaining filing systems, labeling files, and ensuring that files were up-to-date and easily accessible
- Performed data entry tasks, such as entering customer information, invoices, or other data into a database or spreadsheet
- Assisted with scheduling appointments, meetings, and events, managing calendars, sending meeting invitations, and coordinating schedules with other team members
Education
High school or equivalent - Business
Thomas Dale High School
Chester, VA06.2012
Skills
- Policy Administration & Processing
- Claims Processing & Documentation
- Premium Calculation & Billing Management
- Underwriting & Eligibility Assessment
- Technical Support for Policy Systems
- Data Management & Accuracy
- Exceptional Customer Service & Communication
- Problem-Solving & Issue Resolution
- Time Management & Multitasking
- Attention to Detail
Initial
K
Timeline
Insurance Service Operations Specialist
Farmers Insurance Group
07.2022 - 10.2024
Front Desk Representative
Meow Wolf
03.2021 - Current
Dispatcher
1st Security Services
10.2020 - 02.2021
Security Dispatcher
Allied Security Services
09.2018 - 07.2019
Lead Cashier
Dairy Queen
06.2017 - 05.2018
Office Assistant
Thomas & Mack UNLV
06.2016 - 09.2017
High school or equivalent - Business
Thomas Dale High School
Similar Profiles
Alexa HelmAlexa Helm
Guest Services and Box Office Associate at Meow Wolf LLC.Guest Services and Box Office Associate at Meow Wolf LLC.
Samantha GoldsworthySamantha Goldsworthy
Employee Relations Manager at Meow WolfEmployee Relations Manager at Meow Wolf
Bradley MixonBradley Mixon
Creative Operator at Meow WolfCreative Operator at Meow Wolf