KAYLA TAYLOR
Houston
Summary
Detail-oriented and analytical professional with 4+ years of experience in operations, office customer service, and logistics. Skilled in workflow optimization, cross-functional collaboration, and data accuracy. Currently pursuing a B.A. in Accounting with plans to complete an MBA. Known for problem-solving, attention to detail, and driving efficient outcomes in diverse environments.
Overview
8
8
years of professional experience
Work History
Operations Specialist / Freight Agent
Crane Worldwide Logistics
01.2021 - Current
- Coordinated shipments and logistics operations for efficiency and timely delivery.
- Collected, arranged, and input information into database system.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Completed AES filings for U.S. Customs exports requirements, prepared letters of credit and put together export declarations.
- Readied bills of lading, packing lists, dock receipts and certificates of origin for each shipment.
- Trained and guided team members to maintain high productivity and performance metrics.
- Stayed on top of shipment locations and current status to update offices and customers.
- Coordinated shipments, determining timely transport of goods from point of origin to final destination.
- Provided tracking information to enable clients to monitor progress of shipments.
- Identified and resolved discrepancies and errors in customer accounts.
- Responded to customer requests for products, services, and company information.
Administrative Assistant
ManpowerGroup
01.2019 - 01.2021
- Acted as a key point of contact for individuals with complex or sensitive inquiries, providing support in person, via phone, email, and mail.
- Gathered, reviewed, and organized detailed inform ation and records from multiple sources to support department operations.
- Created, distributed, and analyzed regular and ad hoc reports and communications for internal and external use.
- Maintained and streamlined office workflows to improve efficiency and support day-to-day operations.
- Managed office supply inventory, including tracking levels, placing orders, verifying invoices, and resolving discrepancies.
- Coordinated maintenance and repairs to ensure office equipment and resources remained in optimal condition.
- Scheduled and arranged complex travel plans, meetings, and logistics for team members and department leadership.
- Provided administrative support for special projects, handling high-level tasks with discretion and accuracy.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted coworkers and staff members with special tasks on daily basis.
Customer Service Representative
Alorica
01.2017 - 01.2019
- Resolved billing issues and service disputes, improving customer satisfaction.
- Collaborated with internal teams to ensure timely financial adjustments.
- Recommended services aligned with customers’ financial needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Identified and resolved discrepancies and errors in customer accounts.
- Responded to customer requests for products, services, and company information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Detailed payment options and explained price, receipt and billing details to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Investigated and resolved accounting, service and delivery concerns.
Education
Associate of Arts - Accounting
Houston Community College
Houston, TX08-2026
Skills
- Variance & Trend Analysis
- Budgeting & Expense Management
- Cross-Functional Team Collaboration
- Strategic Thinking
- Advanced Excel & Data Reporting
- KPI Monitoring & Dashboarding
- Microsoft Excel
- Complaint resolution
- Prioritization
- Shipping and receiving
- Data entry
- Decision-making
- Filing
- Inventory supplies
- Administrative operations
- Professional communication
- Client relations
- Resourceful
- Multi-task management
- Document preparation
- Computer skills
- Business administration
- Data organization
Timeline
Operations Specialist / Freight Agent
Crane Worldwide Logistics
01.2021 - Current
Administrative Assistant
ManpowerGroup
01.2019 - 01.2021
Customer Service Representative
Alorica
01.2017 - 01.2019
Associate of Arts - Accounting
Houston Community College
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