Kayla Taylor
Belleville,IL
Summary
Dynamic professional with a proven track record at DD Homes, excelling in teamwork and problem-solving. Adept at enhancing client independence through tailored care plans and meticulous documentation. Recognized for attention to detail and effective communication, ensuring high-quality support and fostering strong relationships with clients and families. CPR certified and committed to promoting safety and well-being.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Tax Associate position. Ready to help team achieve company goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
11
11
years of professional experience
Work History
DSP/Clerk
DD Homes
06.2023 - Current
- Provided direct support for individuals with disabilities, ensuring safety and well-being during daily activities.
- Assisted clients in developing life skills, promoting independence through structured programs.
- Collaborated with multidisciplinary teams to create individualized care plans tailored to client needs.
- Monitored and documented client progress, maintaining accurate records of daily activities and behaviors.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Implemented filing systems that improved document retrieval times and overall organization efficiency.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
Shift Leader
Pizza Hut
04.2022 - 04.2023
- Supervised daily operations to ensure efficient service and product quality.
- Trained new team members on operational procedures and customer service standards.
- Managed inventory levels, coordinating stock orders to minimize shortages.
- Developed schedules that optimized staffing based on peak business hours.
- Resolved customer complaints effectively, enhancing overall satisfaction rates.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Streamlined communication between team members, which helped in resolving issues more quickly.
- Controlled food costs and managed inventory.
Shift Leader
Papa Johns International Inc.
02.2015 - 02.2018
- Supervised daily operations to ensure efficient service and product quality.
- Trained new team members on operational procedures and customer service standards.
- Managed inventory levels, coordinating stock orders to minimize shortages.
- Implemented process improvements that enhanced order accuracy and reduced wait times.
- Developed schedules that optimized staffing based on peak business hours.
- Resolved customer complaints effectively, enhancing overall satisfaction rates.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Served consistent portions following recipes and control standards.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Supervised food presentation and plating to enhance visual appeal.
- Directed food preparation and cooking activities to meet health and safety standards.
- Controlled food costs and managed inventory.
- Monitored food preparation, production, and plating for quality control.
- Monitored food inventory and supplies to prevent waste.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Fostered positive work environment, leading to higher employee morale and reduced turnover.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Streamlined communication between team members, which helped in resolving issues more quickly.
- Increased sales with introduction of promotional strategies that attracted more customers.
- Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
- Ensured compliance with all legal and company policies, minimizing risks of fines or sanctions.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
High School Diploma -
BTH West
Belleville, IL12-2015
Skills
- Teamwork
- Teamwork and collaboration
- Fast learner
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Clear communication
- Attentive to people
- CPR certification
- Organizational skills
- Team collaboration
- Adaptability and flexibility
- Decision-making
- Certified in CPR/AED
- Personal care worker
- Documentation and recordkeeping
- Problem identification
- Professionalism
Timeline
DSP/Clerk
DD Homes
06.2023 - Current
Shift Leader
Pizza Hut
04.2022 - 04.2023
Shift Leader
Papa Johns International Inc.
02.2015 - 02.2018
High School Diploma -
BTH West