Kayla Tennant
Missoula,Mt
Summary
Dynamic Quality Assurance Analyst with extensive experience at esystems, specializing in SNAP, TEA, and Medicaid compliance. Proven expertise in user acceptance testing and bug tracking using JIRA. Adept at collaborating with cross-functional teams to enhance software quality, ensuring seamless user experiences and adherence to regulatory standards.
Overview
9
9
years of professional experience
Work History
Quality Assurance Analyst
esystems
, Arkansas
02.2025 - Current
- Act as subject matter expert on SNAP, TEA, and Medicaid policies.
- Developed and executed test plans for software applications at esystems.
- Performed functional, system integration, regression, user acceptance testing.
- Conducted regression testing to verify fixes and updates in applications.
- Created comprehensive test cases based on technical specifications or customer requests.
- Collaborated with developers to troubleshoot and resolve technical issues.
- Participated in requirements review meetings to clarify project specifications.
- Documented testing processes and results to ensure clarity and compliance.
- Reported issues promptly with clear descriptions and reproducible steps.
- Identified and tracked software defects using bug tracking systems.
- Reviewed software release notes prior to production deployment to verify accuracy of changes implemented.
- Established and met product quality objectives aligned with specifications.
- Maintained policy, procedures, work instructions, and projects for quality and continuous improvement agendas.
UAT Tester
Insight Global
Tennessee
03.2024 - 02.2025
- UAT Tester for Tennessee Department of Human Services working on the Worker Portal functionality.
- Documented testing processes and results to facilitate review and improve software quality.
- Executed test plans and test cases for software applications.
- Logged Service Request tickets for batch runs and data fix requests to ensure timely resolution.
- Conducted regression testing to ensure software quality over time.
- Performed regression testing on new software releases to ensure existing functionality remained unaffected.
- Participated in peer reviews of software components developed by other members of the team.
- Identified, isolated, and tracked bugs throughout testing lifecycle to enhance overall software reliability.
UAT Tester
ESYSTEMS, INC
11.2021 - 03.2024
- Acted as subject matter expert for SNAP, TEA, and Medicaid programs.
- Executed test plans and test cases for software applications.
- Documented testing processes and results to facilitate knowledge sharing and enhance review quality.
- Analyzed system requirements to create comprehensive test cases.
- Conducted regression testing to maintain software quality across releases.
- Participated in peer reviews of software components to ensure adherence to quality standards and facilitate collaborative improvement.
- Engaged in cross-functional team discussions to provide insights from a testing perspective.
- Used JIRA to report, track and resolve identified issues.
SIT Tester
ESYSTEMS, INC
06.2023 - 09.2023
- HSDC Project Canada
- Assigned Team Leadership role.
- Reviewed assigned features in AZURE to verify acceptance criteria and functional design documents (FDD) are correct, match, and are up to date.
- Used Postman to enter in required data needed for testing interfaces for financial eligibility.
- Collaborated with developers to swiftly identify and resolve software defects, enhancing overall product quality.
- Evaluated TEDS software for usability, functionality, and design issues, ensuring compliance with user requirements.
- Identified, isolated, and tracked bugs throughout the testing life cycle.
Client Service Coordinator
Montana Department of Human Services
Missoula, USA
04.2021 - 11.2021
- Interviewed applicants for public assistance to gather eligibility information, ensuring accurate assessment of service needs.
- Educated clients on available services and guided them through the application process, enhancing their understanding and engagement.
- Determined and authorized appropriate amounts of program assistance based on applicant information.
- Maintained accurate client records in state database systems, ensuring compliance with documentation protocols and supporting effective service delivery.
- Monitored compliance with state regulations to ensure quality service provision to clients.
- Protected company and customer data by consistently following HIPAA and additional policies and procedures as outlined by the State.
Program Eligibility Specialist/UAT Tester
Arkansas Department of Human Services
Batesville, USA
11.2018 - 01.2021
- Contributed to successful launch of ARIES Eligibility System for state of Arkansas, ensuring system readiness for end users.
- Delivered high-quality end user experience through effective testing and feedback processes.
- Identified, documented, and tracked bugs in system environment to facilitate timely resolutions.
- Completed weekly smoke test execution to ensure new system build is working as designed.
- Designed, developed, and implemented user acceptance test cases and plans.
- Identified and investigated suspected cases of fraud or abuse of SNAP and Medicaid system.
- Interviewed applicants for public assistance to gather information pertinent to applications.
- Scheduled benefits claimants for adjudication interviews to address questions of eligibility.
Local Office Administrative Assistant
Arkansas Department of Human Services
Batesville, USA
06.2017 - 11.2018
- Assisted clients with Medicaid and SNAP inquiries, ensuring timely access to benefits.
- Compiled weekly reports by gathering information from emails for the Assistant Director, supporting operational decision-making.
- Processed new hire packets, transfers, termination forms, and FMLA requests for DHS/DCO personnel, facilitating smooth personnel transitions.
Education
Associates of Arts Degree -
UACCB
Batesville, AR12-2018
Certificate for Medical Billing, Coding, and Transcription -
UACCB
Batesville, AR12-2017
Skills
- SNAP, TEA, and Medicaid compliance
- IBM and Deloitte platforms
- Testing software: JAMA, Spira, Azure
- User acceptance testing - manual and regression
- Test case creation
- Bug tracking in JIRA
- MMIS
Timeline
Quality Assurance Analyst
esystems
02.2025 - Current
UAT Tester
Insight Global
03.2024 - 02.2025
SIT Tester
ESYSTEMS, INC
06.2023 - 09.2023
UAT Tester
ESYSTEMS, INC
11.2021 - 03.2024
Client Service Coordinator
Montana Department of Human Services
04.2021 - 11.2021
Program Eligibility Specialist/UAT Tester
Arkansas Department of Human Services
11.2018 - 01.2021
Local Office Administrative Assistant
Arkansas Department of Human Services
06.2017 - 11.2018
Associates of Arts Degree -
UACCB
Certificate for Medical Billing, Coding, and Transcription -
UACCB