Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Thomas Heath

Running Springs,CA

Summary

Compassionate Program Manager of Residential Services known for high productivity and efficient task completion. Possess specialized skills in program development, staff training, and regulatory compliance which ensure successful service delivery. Excel in communication, leadership, and problem-solving to effectively manage teams and meet organizational goals.

Overview

3
3
years of professional experience

Work History

Program Manager

Infiniti Group LLC- Hope Lodge
Lake Arrowhead, CA
10.2023 - 07.2024
  • Assisted in developing training materials for new hires involved in the program activities.
  • Developed project plans, identified risks, set objectives and monitored progress towards completion.
  • Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle.
  • Conducted regular meetings with team members to review progress and address any issues or concerns.
  • Supervised the daily operations of the unit, including staffing schedules and assignments.
  • Coordinated special events such as field trips or recreational activities for clients.
  • Trained new employees on policies, procedures, and best practices related to client care.
  • Participated in quality improvement initiatives designed to enhance service delivery.
  • Adhered to all state regulations governing the provision of mental health services.
  • Provided crisis intervention services to clients when necessary.
  • Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
  • Completed quarterly Continuous Quality Improvement reports for the facility.

Behavioral Health Technician

Hope Lodge
Lake Arrowhead , CA
12.2021 - 10.2023
  • Monitored patient safety in all areas of the facility.
  • Provided crisis intervention services to patients in need.
  • Maintained accurate documentation of patient progress and treatments received.
  • Enforced rules and regulations pertaining to client and patient care while maintaining a safe environment.
  • Organized daily activities such as arts and crafts, games, and music therapy that promote healthy coping skills.
  • Administered medications as prescribed by physician or psychiatrist.
  • Facilitated group therapy sessions with multiple patients.
  • Observed patients' behaviors during recreational activities and outings.
  • Responded promptly to any emergency situations that may arise within the facility.
  • Encouraged positive interactions between other Behavioral Health Technicians and clients and patients.
  • Engaged in regular communication with medical personnel regarding any changes in patient status or condition.
  • Assisted in coordinating transportation for appointments outside the facility when necessary.
  • Provided emotional support to clients and patients dealing with difficult situations.
  • Completed patient reports daily and submitted to management for evaluation.
  • Performed searches of resident belongings prior to admissions and throughout stays.
  • Cultivated relationships with fellow staff members to enhance team collaboration.
  • Followed standard admissions procedures and documentation requirements for client intakes.
  • Completed daily client rounds and tracked client movements.
  • Established and maintained professional working relationships with clients, staff and public.
  • Aided patients in performing activities of daily living.

Education

High School Diploma -

Nation High School
Online

Skills

  • Regulatory compliance
  • Patient monitoring
  • Employee training
  • Team collaboration
  • Quality improvement
  • Quality control
  • Communication skills
  • Crisis intervention
  • Safety protocols
  • Team leadership and direction
  • Policy and procedure improvements
  • Relationship building
  • Problem-solving
  • Detail-oriented
  • Recruitment and hiring
  • Interpersonal skills
  • Customer service
  • Scheduling and planning
  • Performance monitoring
  • Verbal and written communication
  • Work delegation
  • Employee scheduling
  • Time management
  • Patient confidentiality
  • HIPAA compliance
  • Electronic health record expertise

References

References available upon request.

Timeline

Program Manager

Infiniti Group LLC- Hope Lodge
10.2023 - 07.2024

Behavioral Health Technician

Hope Lodge
12.2021 - 10.2023

High School Diploma -

Nation High School

Similar Profiles

CREATE PROFILE
Thomas Heath