Kayla Terrero
Summary
Dynamic hospitality and customer service professional with over 7 years of experience in luxury hotels, salons, and client relations. Expertise in delivering exceptional VIP service, fostering team leadership, and creating personalized guest experiences that exceed expectations. Proven track record of cultivating strong partnerships, mentoring staff to enhance performance, and ensuring seamless operations in fast-paced, high-profile environments. Committed to elevating service standards and driving customer satisfaction through innovative solutions and a passion for excellence.
Overview
8
8
years of professional experience
Work History
Assistant Head Concierge
Warren Street Hotel
01.2024 - Current
- Serve as main point of contact for VIP clientele, curating luxury dining, entertainment, and wellness experiences.
- Negotiate and maintain partnerships with top-tier venues to secure exclusive access.
- Mentor junior staff and implement service initiatives to uphold five-star standards.
Receptionist
Doxie Hotel
04.2023 - 01.2024
- Delivered personalized guest recommendations for NYC attractions and dining.
- Managed reservations and financial transactions with accuracy and efficiency.
- Coordinated front desk schedules to improve overall service flow.
Hair Sales Expert
The Hair Shop
03.2023 - 08.2023
- Cross-sold and upsold hair products to enhance client satisfaction and boost sales.
- Fostered loyal client relationships through attentive and knowledgeable service.
- Supported inventory control and contributed to product development insights.
Front Desk Assistant Salon Manager
Summit Salon Academy
05.2022 - 12.2022
- Managed front desk operations, including student booking and guest check-ins.
- Recommended retail products based on client needs and preferences.
- Conducted inventory audits and supported administrative functions.
Front Desk Manager
Paul Mitchell The School
12.2017 - 04.2021
- Oversaw day-to-day front desk operations and provided top-tier customer service.
- Trained and mentored students and front desk staff.
- Managed inventory, financial reporting, and staff scheduling.
Education
Associate of Science - Communications
Hillsborough Community College
Tampa, FL05-2019
Cosmetology License - Cosmetology
Paul Mitchell The School
Tampa, FL11-2020
Skills
- Team management
- Attention to detail
- Multitasking and organization
- Client interaction
Timeline
Assistant Head Concierge
Warren Street Hotel
01.2024 - Current
Receptionist
Doxie Hotel
04.2023 - 01.2024
Hair Sales Expert
The Hair Shop
03.2023 - 08.2023
Front Desk Assistant Salon Manager
Summit Salon Academy
05.2022 - 12.2022
Front Desk Manager
Paul Mitchell The School
12.2017 - 04.2021
Associate of Science - Communications
Hillsborough Community College
Cosmetology License - Cosmetology
Paul Mitchell The School