Kayla Therrell
Chicago,IL
Summary
- Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Skilled in enhancing individual features and creating tailored looks, developed in fast-paced salon environment. Expertise in color matching and product selection, adaptable to diverse client needs. Seeking to transition into new field where these skills can contribute to impactful outcomes and client satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
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02.2023 - 09.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Resolved customer inquiries efficiently through active listening and effective problem-solving techniques.
- Educated clients on products, services, and account features to enhance user experience.
- Documented interactions accurately in CRM systems to maintain comprehensive customer records.
Education
High School Diploma - None
Fenger High School
06.2018
Skills
- Classroom Management
- Student Engagement
- Project-based learning
- Assessment Strategies
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Multitasking
- Excellent Communication
- Team Collaboration
- Interpersonal and Social Skills
- Student Motivation and Engagement
- Schedule Management
- Co-Teaching and Co-Planning
- Customer Service
- Active Listening
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Payment Processing
- Professional telephone demeanor
- Call Center Operations
- Microsoft Outlook
- Scheduling
- Follow-up skills
- Call Management
- Appointment Scheduling
- Documentation
- Microsoft PowerPoint
- Customer service
- Active listening
- Critical thinking
- Makeup application
- Client relationship building
- Creative makeup application
- Social media content
- Sales and upselling
- Clear communication
- Client consultations
- Long-lasting makeup application
- Product knowledge
Timeline
Customer Service Representative
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02.2023 - 09.2025
High School Diploma - None
Fenger High School