KAYLA THOMAS
Tarpon Springs,FL
Summary
Hardworking and reliable employee with strong ability in Running a successful and positive shift. Offering Great Communication Skills and Great performance. Highly organized, proactive and punctual with team-oriented mentality. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Proactive and hardworking individual focused on continuous operational improvement. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Server
Bartaco
12.2022 - 06.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Chiropractic Assistant
Hands On
06.2022 - 12.2022
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Input patient data into computer system using [Software] and checked information for accuracy.
Team Leader Manager
Chick-fil-A
11.2017 - 06.2022
- I've been working at Chick-Fil-A for almost 5 years
- I was a Trainer, Team Leader, & Catering Coordinator
- Led employee relations through effective communication, coaching, training, and development.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Coordinated team collaboration to share ideas and build best practices.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Developed performance measurement strategies, identifying areas for improvement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained extensive calendar of events and attended necessary event meetings and conference calls.
Manager's Assistant
Xtreme auto lease
01.2019 - 04.2021
- Maintained records through timely updates to employee and other files
- Assigned tasks to associates to fit skill level and maximize team performance
- Collaborated with store manager to develop strategies for achieving sales and profit goals
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Ran errands to support daily needs of management.
- Responded to and directed incoming calls and other communication.
- Monitored and managed social media accounts.
Host/Server
Varsity Club
06.2016 - 05.2018
- Served food and beverages promptly with focused attention to customer needs.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Answered customers' questions, recommended items, and recorded order information.
Education
Bachelor of Arts - Business
St. Petersburg College
Tarpon Springs, FL08.2025
Associate of Arts - Business Management
Pasco Hernando State College
New Port Richey, FL12.2017
High School Diploma -
Tarpon Springs High School
Tarpon Springs, FL06.2016
Skills
- Teamwork and Collaboration
- Shift Scheduling
- Problem-Solving
- Team Supervision
- Hospitality and Accommodation
- Set Appointments
- Customer Loyalty
- Experience in Leadership
- Organizational Skills
- Planning & Organizing
- Improvement Plan Knowledge
- Performance Evaluations
Timeline
Server
Bartaco
12.2022 - 06.2023
Chiropractic Assistant
Hands On
06.2022 - 12.2022
Manager's Assistant
Xtreme auto lease
01.2019 - 04.2021
Team Leader Manager
Chick-fil-A
11.2017 - 06.2022
Host/Server
Varsity Club
06.2016 - 05.2018
Bachelor of Arts - Business
St. Petersburg College
Associate of Arts - Business Management
Pasco Hernando State College
High School Diploma -
Tarpon Springs High School
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