Kayla Thomas
Olathe,KS
Summary
Experienced customer service professional with a diverse background in retail, healthcare, and pharmacy settings. Proven ability to lead teams, manage point-of-sale systems, and provide exceptional customer experiences as a Bath & Body Works Team Lead. Skilled in handling transactions, processing payments, and assisting with product inquiries as a CVS Pharmacy Cashier. Strong organizational and multitasking abilities in managing patient appointments, insurance verification, and front desk operations in a chiropractic office. Reliable, detail-oriented, and committed to maintaining smooth operations across various environments.
Overview
5
5
years of professional experience
Work History
Full Time Front Desk Associate
Fulk Chiropractic, PA
06.2023 - Current
- Customer Service- Greet patients warmly and assist with inquiries or concerns.
- Appointment Scheduling- Manage patient bookings, reschedule, and coordinate with chiropractors' availability.
- Phone Etiquette- Answer phone calls professionally, handle inquiries, and take messages.
- Data Entry- Input patient information accurately into the office management software.
- Insurance Verification- Verify patient insurance coverage and handle billing inquiries.
- Organization- Maintain a clean and organized reception area.
- Multitasking- Handle multiple tasks efficiently, such as answering calls, assisting patients, and scheduling appointments.
- Confidentiality- Maintain patient privacy in accordance with HIPAA regulations.
- Payment Processing- Collect co-pays, process payments, and manage financial records.
- Communication- Effectively communicate with patients, chiropractors, and other staff members.
- Time Management- Prioritize tasks and manage time effectively in a busy office environment.
- Problem-Solving- Address patient concerns or issues promptly and professionally.
Lead Cashier
Bath & Body Works Inc.
01.2022 - 05.2023
- Customer Service- Provide exceptional service by engaging with customers and addressing their needs.
- Cash Handling- Accurately process cash, credit, and debit transactions, ensuring correct change and receipts.
- POS System Proficiency- Operate point-of-sale systems efficiently, including returns, exchanges, and discounts.
- Leadership- Supervise and guide other cashiers, offering support and assistance when needed.
- Sales Promotion- Upsell and recommend products, promotions, and membership offers to customers.
- Problem-Solving- Resolve customer concerns and handle difficult transactions or situations with tact.
- Training & Development- Train new cashiers on store policies, register procedures, and customer service standards.
- Time Management- Balance cashier duties with additional tasks, such as stocking, cleaning, and inventory.
- Inventory Management- Assist with stock checks, inventory counts, and restocking merchandise.
- Team Collaboration- Work closely with sales associates and management to maintain smooth store operations.
- Sales Reporting- Ensure daily sales totals are accurately reported and submitted to management.
- Store Presentation- Maintain a clean, organized, and appealing checkout area for customers.
Team Member
CVS Pharmacy
10.2019 - 12.2021
- Customer Service- Greet customers warmly and assist with any questions or concerns during checkout.
- Cash Handling- Accurately process cash, credit, debit, and gift card transactions, including handling returns and exchanges.
- POS System Proficiency- Operate the point-of-sale system efficiently to scan products, apply discounts, and manage transactions.
- Product Knowledge- Be familiar with current promotions, discounts, and product locations to assist customers effectively.
- Multitasking- Handle multiple tasks at once, such as checking out customers, answering questions, and stocking small items near the register.
- Problem-Solving- Address customer issues, such as pricing discrepancies or product returns, in a calm and professional manner.
- Coupon and Rewards Program Handling- Apply customer coupons and manage rewards program accounts during checkout.
- Restocking and Merchandising- Replenish items in the checkout area, ensure shelves are neat, and maintain product displays.
- Store Policies- Understand and follow store policies regarding returns, exchanges, and payment methods.
- Communication- Work closely with other team members, including stock associates and managers, to ensure smooth front-end operations.
- Time Management- Manage checkout efficiently, ensuring a quick and pleasant experience for all customers.
- Attention to Detail- Ensure transactions are accurate, provide correct change, and manage receipts or refunds properly.
Education
Highschool Diploma -
Olathe Northwest Highschool
Olathe, KS05.2022
Skills
Time Management
- Problem-solving skills
- Guest Relations
- Scheduling
- Credit card handling
- Conflict Management
- Drawer balancing
- Front Office Support
- Multi-Line Phone Systems
- Cash Handling
- Registration
- Word Processing
- Administrative Skills
- Housekeeping
- Record preparation
- Staff Management
- Information Protection
- Effective Planning
- Technical Support
- Project Management
Timeline
Full Time Front Desk Associate
Fulk Chiropractic, PA
06.2023 - Current
Lead Cashier
Bath & Body Works Inc.
01.2022 - 05.2023
Team Member
CVS Pharmacy
10.2019 - 12.2021
Highschool Diploma -
Olathe Northwest Highschool
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