Kayla Thomas
Olathe,KS
Summary
Experienced customer service professional with a diverse background in retail, healthcare, and pharmacy settings. Proven ability to lead teams, manage point-of-sale systems, and provide exceptional customer experiences as a Bath & Body Works Team Lead. Skilled in handling transactions, processing payments, and assisting with product inquiries as a CVS Pharmacy Cashier. Strong organizational and multitasking abilities in managing patient appointments, insurance verification, and front desk operations in a chiropractic office. Reliable, detail-oriented, and committed to maintaining smooth operations across various environments.
Overview
5
5
years of professional experience
Work History
Full Time Front Desk Associate
Fulk Chiropractic, PA
Olathe, KS
06.2023 - Current
- Customer Service- Greet patients warmly and assist with inquiries or concerns.
- Appointment Scheduling- Manage patient bookings, reschedule, and coordinate with chiropractors' availability.
- Phone Etiquette- Answer phone calls professionally, handle inquiries, and take messages.
- Data Entry- Input patient information accurately into the office management software.
- Insurance Verification- Verify patient insurance coverage and handle billing inquiries.
- Organization- Maintain a clean and organized reception area.
- Multitasking- Handle multiple tasks efficiently, such as answering calls, assisting patients, and scheduling appointments.
- Confidentiality- Maintain patient privacy in accordance with HIPAA regulations.
- Payment Processing- Collect co-pays, process payments, and manage financial records.
- Communication- Effectively communicate with patients, chiropractors, and other staff members.
- Time Management- Prioritize tasks and manage time effectively in a busy office environment.
- Problem-Solving- Address patient concerns or issues promptly and professionally.
Lead Cashier
Bath & Body Works Inc.
Olathe, KS
01.2022 - 05.2023
- Customer Service- Provide exceptional service by engaging with customers and addressing their needs.
- Cash Handling- Accurately process cash, credit, and debit transactions, ensuring correct change and receipts.
- POS System Proficiency- Operate point-of-sale systems efficiently, including returns, exchanges, and discounts.
- Leadership- Supervise and guide other cashiers, offering support and assistance when needed.
- Sales Promotion- Upsell and recommend products, promotions, and membership offers to customers.
- Problem-Solving- Resolve customer concerns and handle difficult transactions or situations with tact.
- Training & Development- Train new cashiers on store policies, register procedures, and customer service standards.
- Time Management- Balance cashier duties with additional tasks, such as stocking, cleaning, and inventory.
- Inventory Management- Assist with stock checks, inventory counts, and restocking merchandise.
- Team Collaboration- Work closely with sales associates and management to maintain smooth store operations.
- Sales Reporting- Ensure daily sales totals are accurately reported and submitted to management.
- Store Presentation- Maintain a clean, organized, and appealing checkout area for customers.
Team Member
CVS Pharmacy
Lenexa, KS
10.2019 - 12.2021
- Customer Service- Greet customers warmly and assist with any questions or concerns during checkout.
- Cash Handling- Accurately process cash, credit, debit, and gift card transactions, including handling returns and exchanges.
- POS System Proficiency- Operate the point-of-sale system efficiently to scan products, apply discounts, and manage transactions.
- Product Knowledge- Be familiar with current promotions, discounts, and product locations to assist customers effectively.
- Multitasking- Handle multiple tasks at once, such as checking out customers, answering questions, and stocking small items near the register.
- Problem-Solving- Address customer issues, such as pricing discrepancies or product returns, in a calm and professional manner.
- Coupon and Rewards Program Handling- Apply customer coupons and manage rewards program accounts during checkout.
- Restocking and Merchandising- Replenish items in the checkout area, ensure shelves are neat, and maintain product displays.
- Store Policies- Understand and follow store policies regarding returns, exchanges, and payment methods.
- Communication- Work closely with other team members, including stock associates and managers, to ensure smooth front-end operations.
- Time Management- Manage checkout efficiently, ensuring a quick and pleasant experience for all customers.
- Attention to Detail- Ensure transactions are accurate, provide correct change, and manage receipts or refunds properly.
Education
Highschool Diploma -
Olathe Northwest Highschool
Olathe, KS05.2022
Skills
Time Management
- Problem-solving skills
- Guest Relations
- Scheduling
- Credit card handling
- Conflict Management
- Drawer balancing
- Front Office Support
- Multi-Line Phone Systems
- Cash Handling
- Registration
- Word Processing
- Administrative Skills
- Housekeeping
- Record preparation
- Staff Management
- Information Protection
- Effective Planning
- Technical Support
- Project Management
Problem-solving skills
Listening Skills
Guest Relations
Scheduling
Credit card handling
File Management
Office Administration
Conflict Management
Drawer balancing
Front Office Support
Administrative Skills
Cash Handling
Multi-Line Phone Systems
Word Processing
Effective Planning
Information Protection
Record preparation
Staff Management
Technical Support
Customer Service
Credit and cash payments
Oral and written communications
Front Desk Management
Training and mentoring
Guest Services
POS Systems
Sales expertise
Clerical duties
Transaction Processing
Supply Replenishment
Documentation
Inventory Oversight
Microsoft Office
Computer Skills
Teamwork and Collaboration
Detail Oriented
Phone and Email Etiquette
Relationship Building
Problem-Solving
Payment Processing
Office Organization
Staff Training
Data Entry
Payment Collection
Data Confidentiality
Invoicing and Billing
Timeline
Full Time Front Desk Associate
Fulk Chiropractic, PA
06.2023 - Current
Lead Cashier
Bath & Body Works Inc.
01.2022 - 05.2023
Team Member
CVS Pharmacy
10.2019 - 12.2021
Highschool Diploma -
Olathe Northwest Highschool