Kayla Thomas

• Maintained records through timely updates to employee and other files
• Assigned tasks to associates to fit skill level and maximize team performance
• Teamed up owner to create approaches for reaching sales and profit objectives.
• Organized schedules, workflows and shift coverage to meet expected business demands.

• Performed duties as Trainer, Team Leader, and Catering/Marketing Coordinator.
• Cultivated a supportive and high-performing team environment.
• Created a productive atmosphere by managing shifts efficiently.
• Engaged with the community as a friendly face.
• Oversaw daily workloads and workflow for smooth operations
• Delegated work to staff, setting priorities
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
• Solved problems, handled escalated issues and mitigated risks.

- Answered phones to help fill jobs for contractors, provide information and schedule appointments with clients.

- Responsible for new hire paperwork and entering timecards into QuickBooks.

-Managed supplies procurement to ensure sufficient office inventory.

- Helped with job scheduling and database entry.

- Learned about the different construction trades and how to fill a job based on perspective candidate qualifications.

-Built trusting relationships with employees and contractors.

-Provided clerical support to company employees by copying, faxing, and filing documents.

-Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.