I’m committed to delivering exceptional assistance, driven to provide unwavering support to individuals in every possible way. Career objective focused on helping people, dedicated to being there for them whenever and wherever they may need. I’m a motivated employee who learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards.
Hi, I’m
Kayla Thomas
Gerrardstown,WV
Summary
Overview
12
years of professional experience
Work History
Newell Rubbermaid- Metals Department
Factory Production Worker
11.2016 - 12.2017
Job overview
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Carefully packaged finished products and prepared for shipment.
- Exceeded daily production targets consistently due to efficient time management skills and strong attention to detail.
- Operated a number of machines proficiently and in compliance to safety standards.
- Collaborated with team members to meet production deadlines, ensuring customer satisfaction.
- Enhanced production efficiency by operating various machinery and equipment in a timely manner.
- Ensured products met company standards through meticulous quality control inspections, resulting in fewer returns or defects.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Upheld cleanliness standards throughout the factory floor, ensuring a hygienic work environment conducive to productivity.
- Addressed potential safety hazards quickly, reducing the risk of accidents or injuries among staff members.
- Maintained a safe work environment for all employees through strict adherence to safety protocols and guidelines.
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
- Assisted in training new hires on machine operation, promoting a smooth transition into their roles.
- Actively participated in factory-wide safety meetings, staying up-to-date on new rules and regulations to maintain a safe work environment.
- Participated in regular performance evaluations, identifying areas for growth and development within the role.
Byard-Mercer Pharmacy
Pharmacy Assistant
05.2011 - 09.2016
Job overview
- Provided customer service including handling inquiries and transactions.
- Coordinated dispatch of prepared deliveries.
- Conducted financial processing on computers with integrated Point of Sale software.
- Provided assistance on information and helped solve problems to customers over the phone.
- Streamlined ordering processes for optimal front of house operations.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
Pier 1 Imports
Sales Associate
01.2009 - 01.2012
Job overview
- Managed sales operations and assembled various furniture pieces.
- Awarded on various occasions for surpassing credit card signup targets.
- Set up big displays and helped customers with add on items
- Arranged racks and shelves to enhance store visual appeal.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Increased customer loyalty with personalized shopping experiences and attentive service.
Drs. Mark Ortiz and Dr. Kelley Heal-Ortiz Dentistry
Receptionist
01.2009 - 01.2011
Job overview
- Managed billing operations for insurance claims.
- Handled submission and organization of documents.
- Aid dental professionals during cleanings and fillings.
- Managed supplies ordering and scheduled patient appointments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Assisted in event planning and execution, ensuring seamless operation of company functions.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected Type payments, processed transactions and updated relevant records.
Little Me Too Daycare
Infant Teacher/Caregiver
01.2006 - 01.2009
Job overview
- Possess extensive experience in Early Childhood Education.
- Provided structured learning experiences tailored for children aged 1-2 years.
- Facilitated early cognitive and social development through immersive educational activities.
- Guided young learners in foundational skills within a nurturing summer school environment.
- Kept classroom and feeding areas clean, neat, and safe.
- Maintained a safe, nurturing environment for infants by adhering to health and safety regulations.
- Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
- Developed strong relationships with parents to foster trust and open communication regarding their child''s wellbeing.
- Used proper sanitizing techniques for toys, surfaces, and equipment.
Education
United Technical Center251 Marietta St, Clarksburg, WV 26301
from Medical Assisting And Health Occupational Science Technology, Medical Terminology, Knowledge of Pharmaceutical Terms And Function
01.2010
University Overview
Studied Medical Assisting and Health Occupational Science Technology
Robert C. Byrd High SchoolClarksburg, WV
Diploma
01.2010
University Overview
- Student Council
- Honor Society
- GPA: 3.7
Skills
- Machine operation
- Quality control
- Safety compliance
- Equipment maintenance
- Coordinating daily operations
- Production management
- Strategy development
- Safety management
- Computer skills
- Equipment troubleshooting
- Work Planning and Prioritization
- Training and mentoring
- Team collaboration and leadership
Timeline
Factory Production Worker
Newell Rubbermaid- Metals Department
11.2016 - 12.2017
Pharmacy Assistant
Byard-Mercer Pharmacy
05.2011 - 09.2016
Sales Associate
Pier 1 Imports
01.2009 - 01.2012
Receptionist
Drs. Mark Ortiz and Dr. Kelley Heal-Ortiz Dentistry
01.2009 - 01.2011
Infant Teacher/Caregiver
Little Me Too Daycare
01.2006 - 01.2009
United Technical Center
from Medical Assisting And Health Occupational Science Technology, Medical Terminology, Knowledge of Pharmaceutical Terms And Function
Robert C. Byrd High School
Diploma
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