Kayla Thomason
Canton,GA
Summary
Proven leader in customer-focused environments, adept at suggestive selling and inventory management. I significantly enhanced client retention and sales at Sidelines Grille. With a knack for clear communication and a service-oriented mindset, I excel in staff management and meeting employer-specific needs, ensuring a professional appearance and reliable service delivery.
Overview
8
8
years of professional experience
Work History
Bartender and Key Manager
Sidelines Grille
06.2018 - Current
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Counted registers and cleaned and secured shop at end of shift.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Developed professional relationships to improve retention of key customers.
- Promoted business' development by building and maintaining relationships with new clients.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Customer Experience Coordinator
TJ Maxx, TJX Companies
10.2017 - 04.2020
- Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
- Helped customers understand return policies and processed items.
- Oversaw front register operations and maintained exceptional levels of customer service in all interactions.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Responded proactively and positively to rapid change.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Cross-trained and provided backup support for organizational leadership.
Server
Beef O’ Bradys
07.2016 - 07.2017
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Diploma -
Cherokee High School
Canton, GA05.2014
Skills
- Basic accounting
- Suggestive Selling
- Payment Processing
- Health codes compliance
- Organizational ability
- Highly reliable
- Outgoing Personality
- Customer service expertise
- Clear and effective communication
- Inventory
- Staff Management
- Service-oriented mindset
- Professional Appearance
Timeline
Bartender and Key Manager
Sidelines Grille
06.2018 - Current
Customer Experience Coordinator
TJ Maxx, TJX Companies
10.2017 - 04.2020
Server
Beef O’ Bradys
07.2016 - 07.2017
Diploma -
Cherokee High School
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