Kayla Thompson
Hermitage,TN
Summary
Highly motivated employee with extensive customer service and sales experience. Equipped to handle operations such as greeting guests and solving immediate issues. Communicative and organized, eager to learn new skills as well as having an upbeat and positive attitude.
Overview
5
5
years of professional experience
Work History
Nanny
Hilary Medigovich
01.2023 - Current
- Prepared meals and snacks for children based on dietary guidelines.
- Built positive and nurturing environments to support child social and emotional growth.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Played games, worked on puzzles, and read books to young children.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Host
Wilson Creek Winery
06.2022 - 08.2022
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Answered phone calls to take orders, give information and document reservations.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Guest Service Representative/Froster
Nothing Bundt Cakes
03.2020 - 04.2022
- Welcomed guests on arrival, displaying professional and friendly approach.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Processed customer payments and balanced cash drawers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Receptionist
The Draft Sports Complex
11.2020 - 05.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
Catering Staff Member
Common Sense Events
11.2018 - 06.2019
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Cleaned and organized kitchen stations to promote team efficiency.
- Arranged furniture and added decorations to assist in setting up for catering events.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Education
Associate of Science - Social And Behavioral Science
Mt San Jacinto College
San Jacinto, CA12.2023
High School Diploma -
Paloma Valley High School
Menifee, CA06.2019
Skills
- Verbal and Written Communication
- Multitasking and Prioritization
- Positive attitude and Energetic
- Customer Service Oriented
- Technologically Savvy
- Child Development Expertise
Timeline
Nanny
Hilary Medigovich
01.2023 - Current
Host
Wilson Creek Winery
06.2022 - 08.2022
Receptionist
The Draft Sports Complex
11.2020 - 05.2021
Guest Service Representative/Froster
Nothing Bundt Cakes
03.2020 - 04.2022
Catering Staff Member
Common Sense Events
11.2018 - 06.2019
Associate of Science - Social And Behavioral Science
Mt San Jacinto College
High School Diploma -
Paloma Valley High School
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