Kayla Thompson
Cambria Heights,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational, interpersonal and problem-solving skills eager to secure entry-level CNA position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
A. Holly Patterson Extended Care Facility
07.2023 - Current
- Assist patients with activities of daily living such as bathing, grooming, and meals
- Provide comfort, transport patients, answer patient call lights and request and report observations of the patients
- Assess vital signs, collect lab samples
- Document actions by completing forms, reporting, logs and records.
Dry Harbor Nursing and Rehabilitation Center
04.2023 - 06.2023
- Provide for activities of daily living by assisting serving meals, feeding patients as necessary and ambulating, turning, and positioning patients along with providing fresh water and nourishment between meals
- Maintains patient stability by checking vital signs and weight; recording intake and output information
- Provide patient comfort, transport patients, answer patient call lights and requests and report observations of the patients
- Document actions by completing forms, reporting, logs and records
- Implement individualized care plans and offer support to patients to maintain their dignity, privacy and comfort.
Shift Manager
Walgreens
03.2022 - 04.2023
- Ensure that excellent customer service is delivered to all customers
- Provide effective leadership to team members by communicating tasks
- Perform all required cash handling duties and ensure that the stockroom and sales floor are ready for the rest of the business day
- Perform customer refunds, order voids, and product returns, cash drops to the safe and make change available to cash registers as requested
- Resolves customers’ issues and answers their questions to ensure a positive customer experience
- Help out at the Pharmacy as requested
- Open and close store as business day routines.
Walgreens
08.2018 - 03.2022
- Maintain responsibility for cash register operations and customer service
- Customer service to merchandising, store inventory and maintaining store signage and displays
- Engaging customers and patients by greeting them and offering assistance with products and service
- Working in both spaces of the store including the front end as well as the Pharmacy
- When the pharmacy is in need of help, assist the pharmacist in carrying out their duties, under direct supervision
- Use pharmacy systems to get information about the patient and the drug and process prescriptions.
Customer Service Associate
Walgreens
07.2018 - 08.2018
- Assist customers with finding items
- Clean the store floors, office and behind the register
- Go through daily tasks with the store manager.
Child Care Assistant
Sandra’s Sunflower Childcare Inc
07.2017 - 08.2017
- Supervise and monitor the safety of children
- Prepare and organize mealtimes and snacks for children
- Organize activities and work curriculum that allows children to learn about the world and explore interests
- Guide children on trips and at the park daily.
Education
High School Diploma -
Martin Van Buren High School
Queens Village, NYBS - Pursuing Health Science
CUNY YORK COLLEGE
CERTIFICATE -
Skills
- Active listening
- Communication
- Computer skills
- Leadership/Management
- Time Management
- Problem-solving skills
- Companionship and Emotional Support
- Supporting Personal Needs
Certification
- CNA - Certified Nurse Assistant
Timeline
A. Holly Patterson Extended Care Facility
07.2023 - Current
Dry Harbor Nursing and Rehabilitation Center
04.2023 - 06.2023
Shift Manager
Walgreens
03.2022 - 04.2023
Walgreens
08.2018 - 03.2022
Customer Service Associate
Walgreens
07.2018 - 08.2018
Child Care Assistant
Sandra’s Sunflower Childcare Inc
07.2017 - 08.2017
High School Diploma -
Martin Van Buren High School
BS - Pursuing Health Science
CUNY YORK COLLEGE
CERTIFICATE -
- CNA - Certified Nurse Assistant
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