Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Thompson

Franklin

Summary

Business professional with 6 years of diverse customer service experience, well prepared to contribute effectively in this role. Demonstrated expertise in customer and client relations, as well as administrative support, with a strong reputation for exceptional organizational skills, and a calm, solutions-oriented demeanor. Skilled in ensuring seamless client appointments and fostering lasting client relationships. Adept at managing multiple responsibilities under pressure while maintaining a positive and consistent client experience from start to finish.


Highly collaborative, with a strong commitment to team success and client satisfaction . Recognized for adaptability, dependability, and a proactive attitude in dynamic work environments. Eager to continuously learn, bring a positive mindset to work each day, and contribute beyond assigned responsibilities- often assisting colleagues to help lighten their workload and enhance overall team productivity.

Overview

8
8
years of professional experience

Work History

Realtor

Irongate INC., Realtors
03.2023 - Current
  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
  • Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
  • Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
  • Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
  • Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
  • Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
  • Ensured compliance with federal/state laws regulating real estate transactions.
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Fostered trust among clients by maintaining strict confidentiality regarding personal information during each transaction agreement period.
  • Improved office efficiency by implementing streamlined systems for managing appointments, tracking leads, and organizing paperwork related to property transactions.
  • Reviewed and executed confidential documents, contracts and disclosures.

Server

Outback Steakhouse
09.2020 - 08.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.

Sales Associate

Amy Cakes
07.2019 - 03.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

Restaurant Hostess

Scrambler Maries
02.2017 - 07.2019
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Checked in with servers to confirm preparedness before seating customers.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered phone calls to take orders, give information and document reservations.

Education

High School Diploma -

Miamisburg High School
Miamisburg, OH
05-2021

Skills

  • Schedule coordination
  • Tech-savvy mindset
  • Client relations
  • Administrative support
  • Relationship building
  • Works well independently
  • Strong organizational skills
  • Time management
  • Multitasking and prioritization
  • Positive and professional
  • Calm demeanor
  • Customer service
  • Verbal and written communication
  • Appointment scheduling
  • Phone etiquette
  • Contract negotiation
  • Property marketing
  • Social media marketing
  • Property research

Timeline

Realtor

Irongate INC., Realtors
03.2023 - Current

Server

Outback Steakhouse
09.2020 - 08.2024

Sales Associate

Amy Cakes
07.2019 - 03.2020

Restaurant Hostess

Scrambler Maries
02.2017 - 07.2019

High School Diploma -

Miamisburg High School

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