Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Tiesler

Sioux Falls,SD

Summary

Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable [Job Title] successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized [Job Title] with experience in [Type] restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Server

Buffalo Wild Wings
04.2020 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Server

Marlins Family Restaurant
10.2017 - 04.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.

Server

HuHot
06.2014 - 10.2017
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.

Education

High School Diploma -

Brandon Valley High School
Brandon, SD
05.2008

Skills

  • Wine Pairings
  • Daily Specials Memorization
  • Waiting Tables
  • Sales Techniques
  • Anticipating Guest Needs
  • Adaptable and Flexible
  • Server Training
  • Dining Crew Workflow Optimization
  • Order Accuracy and Delivery
  • Performance Improvement
  • Utensil Cleaning
  • Dining Area Maintenance
  • Stocking and Replenishing
  • Cash Handling
  • Menu Item Recommendation
  • Transactions and Cash Handling
  • Dining Customer Service
  • Wine and Liquor Service
  • Front of House Display Creation
  • To-Go Order Preparation
  • Buffet Setup and Takedown
  • Table Preparation
  • Glassware Polishing
  • Beverage Preparation
  • Check Payment Processing
  • Cocktail Knowledge
  • Billing and Payment Processing
  • Order Accuracy
  • Age Verification
  • Food Preparation and Safety
  • Guest Flow
  • Ordering Procedures
  • Menu Presentation
  • Dining Room Cleaning and Upkeep
  • Table Bussing
  • Wine Service
  • Table Setting Arrangements
  • Suggestive Selling
  • Course Suggestions
  • Natural Leadership
  • Guest Satisfaction
  • Table Monitoring and Turnover
  • Menu Memorization
  • Corrective Actions
  • Dessert Preparation
  • Quality Control

Timeline

Server

Buffalo Wild Wings
04.2020 - Current

Server

Marlins Family Restaurant
10.2017 - 04.2020

Server

HuHot
06.2014 - 10.2017

High School Diploma -

Brandon Valley High School
Kayla Tiesler