KAYLA TITUS
Purcellville,VA
Summary
I significantly enhanced patient experience at Inova Loudoun Ambulatory Surgery Center by streamlining registration processes and adhering to HIPAA guidelines. My leadership at DXI Construction improved project efficiency and safety, showcasing my ability to manage teams and ensure customer satisfaction. Proficient in Microsoft Office and skilled in customer relations.
Outgoing and personable, with knack for creating welcoming atmosphere and ensuring smooth operations. Understands importance of efficient administrative tasks. Committed to delivering exceptional customer service and fostering positive experience for all visitors.
Overview
5
5
years of professional experience
Work History
Front Desk /Registration
Inova Loudoun Ambulatory Surgery Center
09.2023 - Current
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
- Put patients charts together making sure their name was spelled correctly , date of birth was correct along with date of service.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
Construction Site Supervisor
DXI Construction
12.2019 - 03.2023
- Coordinated crew and subcontractor work activities and materials acquisition and maintenance.
- Read plans and blueprints and communicated to workers.
- Scheduled labor, ordered materials and coordinated with other contractors to complete projects.
- Actively communicated with crew and responded effectively to all questions, helping to build positive working environment for all.
- Created construction site staffing schedules to properly staff each shift.
- Attended [Number] on-site meetings with subcontractors and clients per month.
- Interviewed, hired, and trained new workers.
- Oversaw personnel safety and efforts at work site.
- Worked with personnel and managers to meet strict timelines.
- Inspected equipment and tools used for safe operation.
- Provided feedback to workers on job performance and safety procedures.
Education
High School Diploma -
Salem Christian School
Kingsville, MD01-2015
Skills
- Microsoft office
- Patient registration
- HIPAA guidelines
- Customer relations
- Problem-solving
- Multitasking
Timeline
Front Desk /Registration
Inova Loudoun Ambulatory Surgery Center
09.2023 - Current
Construction Site Supervisor
DXI Construction
12.2019 - 03.2023
High School Diploma -
Salem Christian School
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