Kayla Tkocs
Foley,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Bartender/Server
Darden Restaurants Longhorn Steakhouse
03.2016 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Literary Agent
Page Publishing
01.2019 - 05.2020
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Resolved caller issues quickly and thoroughly.
- Informed clients of policies and procedures.
- Established strong customer relationships, building recommendations and loyalty.
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
- Advised customers about new products and assisted customers in determining best [Type] product for needs.
- Called prospective clients in market area to explain products offered and qualify leads.
- Processed customer orders quickly and accurately for timely delivery.
- Facilitated communication between agents, talent and clients by using interpersonal skills.
- Confirmed smooth operations between clients and talent by acting as liaison.
- Negotiated contracts and terms with agents and talent by attending meetings and creating deals.
- Developed and sustained extensive database of contacts, helping future clients with networking.
- Oversaw diverse aspects of talent representation and bookings, confirming efficient operations.
- Negotiated with managers, promoters and union officials regarding client contractual rights and obligations.
LPN, Private Duty
Public Partnerships, PPL
07.2016 - 09.2019
- Performed routine evaluations of each patient's status, needs, and preferences.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Cared for wounds, provided treatments, and assisted with procedures.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Comforted and counseled patients and families throughout care process.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Used aseptic techniques to provide sterilized wound care and dressing applications.
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
Patient Care Technician
UPMC
11.2010 - 07.2016
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Collected and transported specimens to prepare for lab testing.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Education
LPN - Nursing
Indiana County Technology Center
Indiana, PA11.2016
Skills
- Licensed Practical Nurse
- Highly Reliable
- Complex Problem-Solving
- PRP Injections
- IV Insertion
- Health Codes Compliance
- Suggestive Selling
- Clear and Effective Communication
- Sales and Marketing
- Team Training and Development
- Responsible Alcohol Service
- Wine and Liquor Knowledge
- Engaging Personality
- Sales Expertise
- Classic Cocktails
- Outgoing Personality
- Organizational Ability
- Hospitality Service Expertise
- Customer Service
- Liquor, Beer, and Wine Knowledge
- Handling Difficult Customers
- Service-Oriented Mindset
- Ordering Procedures
- Changing Beer Kegs
Timeline
Literary Agent
Page Publishing
01.2019 - 05.2020
LPN, Private Duty
Public Partnerships, PPL
07.2016 - 09.2019
Bartender/Server
Darden Restaurants Longhorn Steakhouse
03.2016 - 08.2023
Patient Care Technician
UPMC
11.2010 - 07.2016
LPN - Nursing
Indiana County Technology Center
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