Kayla Towery
Evansville,IN
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
Work History
Tax Associate
H & R Block
Jasper, IN
12.2020 - 04.2023
- Managed front desk reception duties, and served as a tax associate, providing expert tax preparation services.
- Excelled in customer service interactions, including appointment scheduling, and client retention efforts.
- Completed continuing education courses to stay up-to-date on tax laws and regulations.
- Proficiently operated P.O.S.
- The system for transactions handled cash and deposits accurately.
- Assisted with administrative tasks such as faxing, scanning, copying, and filing paperwork.
- Ensured compliance with applicable laws and regulations regarding taxation matters.
Sales Associate /Customer Service Cashier
Quality Package Liquor Store
Boonville, IN
02.2019 - 12.2020
- Assisted customers in finding products, providing exceptional service, and enhancing the overall shopping experience.
- Managed the cash register, processed transactions accurately, and maintained a balanced cash drawer at the end of each shift.
- Organized merchandise displays, restocked inventory, and maintained a clean and organized store environment.
- Greeted customers and provided exceptional customer service.
- Conducted inventories to track stock levels.
- Maintained records related to sales for store management.
- Opened and closed cash registers by counting money, separating charge slips, and balancing drawers.
Team Leader
Taco Bell Restaurant
Boonville , IN
03.2016 - 11.2019
- Worked productively as a lead or helping team member to drive customer satisfaction.
- Monitored and evaluated the performance of crew members, providing feedback and coaching as needed.
- Monitored inventory levels and ordered supplies as needed.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Kept work areas clean, neat, and free of safety hazards to maximize efficiency.
- Delegated daily tasks to team members to optimize group productivity.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Prepared food in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Recognized by management for providing exceptional customer service.
- Organized food storage areas ensuring that all items were properly labeled and dated.
- Performed workstation prep prior to shift
Education
Undergraduate - Accounting
Post University
Remote06-2026
Skills
- Experienced In Providing Excellent Customer Service
- Administrative operations
- Strategic planning
- Dedicated team player
- Recordkeeping and bookkeeping
- Meticulous attention to detail
- Effective communication skills
- Efficient time management
- Office management and organizational skills
- Phone etiquette
- Computer literacy
- Microsoft office, Excel
- G Suite
- Data confidentiality
- Problem-solving
- Data analysis
Personal Information
- Date of Birth: 03/11/86
- Nationality: American
Timeline
Tax Associate
H & R Block
12.2020 - 04.2023
Sales Associate /Customer Service Cashier
Quality Package Liquor Store
02.2019 - 12.2020
Team Leader
Taco Bell Restaurant
03.2016 - 11.2019
Undergraduate - Accounting
Post University