Kayla Trainor
Fairfax,VA
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
5
5
years of professional experience
Work History
Operations Manager
Great American Restaurant
01.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Facilitated smooth collaboration between departments through clear communication channels.
- Developed and implemented strategies to maximize customer satisfaction.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Hospitality Leader
Coastal Flats
08.2019 - 01.2024
- Enhanced guest satisfaction by delivering exceptional customer service and addressing concerns promptly.
- Collaborated with other department managers to develop targeted strategies for improving overall operational performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Trained new employees on company policies, procedures, and hospitality best practices to ensure consistent guest experiences.
Education
Bachelor of Science - Psychology
George Mason University
Fairfax, VA12.2023
Skills
- Proficient to Computers
- Strong Customer Service Ethics
- Operations Management
- Decision-Making
- Employee relations and conflict resolution
- Staff Training
- Project Management
- Policies and procedures implementation
- Performance monitoring
- Problem-Solving
References
- Garland Dillard, Senior General Manager, 1924 Pennsylvania Avenue NW, Washington, DC, 20006, (703) 929-7586
- Michael Suess, Assistant Manager, Coastal Flats, 11901 Grand Commons Ave, Fairfax, VA, 22030, (843) 415-2189
Timeline
Operations Manager
Great American Restaurant
01.2024 - Current
Hospitality Leader
Coastal Flats
08.2019 - 01.2024
Bachelor of Science - Psychology
George Mason University
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