Kayla Tran
Prarieville,LA
Summary
Dynamic Shift Leader and Barista at Starbucks, adept in complaint resolution and fostering teamwork. Excelled in creating a cohesive culture and enhancing customer satisfaction through personalized service. Demonstrated exceptional organizational skills and a commitment to maintaining high standards. Proven track record in improving sales and efficiently resolving customer complaints, ensuring loyalty and fostering a positive atmosphere.
Overview
3
3
years of professional experience
Work History
Shift Leader
Starbucks
10.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
Barista
Starbucks
05.2021 - 11.2023
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
Medical Assistant
Stepful
Detroit, MIDiploma -
H L Bourgeois High School
Gray, LA05.2020
Skills
Complaint resolution
Account management
Telemarketing expertise
Creative problem-solving
Cash Handling
Strong verbal and written communication
Decision-Making
Teamwork and Collaboration
Flexible and Adaptable
Organization and Time Management
Teambuilding
Critical Thinking
Dependable and Responsible
Timeline
Shift Leader
Starbucks
10.2024 - Current
Barista
Starbucks
05.2021 - 11.2023
Medical Assistant
Stepful
Diploma -
H L Bourgeois High School