Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Tran

Prarieville,LA

Summary

Dynamic Shift Leader and Barista at Starbucks, adept in complaint resolution and fostering teamwork. Excelled in creating a cohesive culture and enhancing customer satisfaction through personalized service. Demonstrated exceptional organizational skills and a commitment to maintaining high standards. Proven track record in improving sales and efficiently resolving customer complaints, ensuring loyalty and fostering a positive atmosphere.

Overview

3
3
years of professional experience

Work History

Shift Leader

Starbucks
10.2024 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enforced company policies and regulations with employees.

Barista

Starbucks
05.2021 - 11.2023
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Education

Medical Assistant

Stepful
Detroit, MI

Diploma -

H L Bourgeois High School
Gray, LA
05.2020

Skills

Complaint resolution

Timeline

Shift Leader

Starbucks
10.2024 - Current

Barista

Starbucks
05.2021 - 11.2023

Medical Assistant

Stepful

Diploma -

H L Bourgeois High School

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Kayla Tran