Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Tripoli

Milwaukee

Summary

Professional with strong leadership capabilities and proven record in team management. Skilled in developing and implementing training programs, ensuring efficiency and high performance. Known for adaptability and fostering collaboration to meet organizational goals. Expertise in conflict resolution, problem-solving, and maintaining high standards in dynamic environment.

Overview

2
2
years of professional experience

Work History

Bookkeeper

Metro Market
01.2025 - Current
  • Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
  • Presented audit findings to accounting manager after reviewing results and paperwork.
  • Gathered, evaluated and summarized account data in detailed financial reports.
  • Streamlined daily reporting information entry for efficient record keeping purposes.

Supervisor in Training

Metro Market
07.2024 - Current
  • Increased customer satisfaction with effective communication and timely resolution of issues.
  • Developed employee skills through targeted training sessions, resulting in improved job performance.
  • Evaluated employee performance regularly, identifying areas for growth and providing constructive feedback for improvement purposes.

Customer Service Representative

Metro Market
07.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Lottery Attendant

Metro Market
07.2024 - Current
  • Managed inventory levels of lottery supplies, ensuring availability for continued sales operations.
  • Maintained a clean and organized work area, contributing to a comfortable environment for customers.
  • Adhered to strict security protocols for sensitive data handling and cash management in compliance with state regulations.
  • Supported overall store operations as needed by assisting with product stocking or cashier duties during busy periods or staff shortages.
  • Enhanced the overall customer experience by maintaining a friendly and approachable demeanor, fostering positive relationships with regular patrons.

Cashier

Metro Market
02.2023 - Current
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Education

High School Diploma -

IForward
500 E James Ave, Grantsburg, WI 54840
07-2024

Skills

  • Accounting and bookkeeping
  • Spreadsheet tracking
  • Sheet balancing
  • Inventory tracking
  • Team leadership
  • Cash handling proficiency
  • Customer service

Timeline

Bookkeeper

Metro Market
01.2025 - Current

Supervisor in Training

Metro Market
07.2024 - Current

Customer Service Representative

Metro Market
07.2024 - Current

Lottery Attendant

Metro Market
07.2024 - Current

Cashier

Metro Market
02.2023 - Current

High School Diploma -

IForward

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Kayla Tripoli