Kayla Tsakonas

• Managed day to day operations which included overseeing the dispatch board, scheduling, attendance, job assignments, project management, and technical support
• Monitored daily, weekly, and monthly sales goals to reach desired profit margins
• Provided large job estimates utilizing blueprints and/or field data gathered by self and staff
• Established employee training programs to develop skills, improve productivity, and maintain exceptional customer service standards
• Implemented and managed inventory systems in multiple locations (warehouse, 12 trucks, 2 trailers) to optimize stock levels and minimize waste/costs associated with excess product storage or lack thereof
• Developed and implemented monthly employee evaluations for field technicians and office staff while guiding staff daily to achieve performance metrics (12 technicians, 2 office staff)
• Daily management of office personnel including call monitoring and tracking job performance
• Developed and maintained relationships with customers and suppliers through account development
• Formulated and implemented policies and procedures to streamline operations
• Assisted in recruiting, hiring, and training of team members
• Handled problematic customers and clients to assist team members, resolved escalated customer complaints, and maintained excellent customer service
• Negotiated price and service with customers and vendors to decrease expenses and increase profit

Project Management:

• Purchased all materials for job specific phases of work for remodels, new builds, and smaller projects
• Scheduled, tracked, and coordinated job progress with superintendents, subcontractors, and project managers to ensure optimal job costing and streamlined efficiency
• Reviewed material costs and tracked labor to ensure profitability
• Provided on site visits to ensure job quality and increase productivity
• Audit job costing after each phase of work and set meeting with General Foreman to discuss job profit and loss
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• Explained company policies and procedures
• Determined policyholder liability
• Scheduled car inspections and repair
• Issued payment
• Assigned upper level adjusters and medical adjusters to claims as needed
• Notified insured and claimants of loss
• Updated claims with policyholder and claimant info to help move file towards closure.

• Achieved high sales percentages meeting monthly sales goals
• Maintained administrative and procedural processes for higher customer retention
• Processed new clients and obtained recorded verbal permissions for acceptance of work
• Calculated customer’s debt reduction, and created payment plans to ensure the company’s money back guarantee
• Negotiated debt and interest rates with creditors on behalf of clients.

• Resolved policy issues
• Updated recipient accounts
• Explained coverage, premiums and co-pays for prescription medications
• Assisted with enrollments
• Explained pharmacy reject codes and faxed prior authorizations when needed
• Provided back-up for other customer service reps when needed.