Summary
Overview
Work History
Education
Skills
Accomplishments
Military experience
Affiliations
References
Timeline
Generic
Kayla Tsu

Kayla Tsu

Hileah,Florida

Summary

Hello, my name is kayla I am a cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual individual committed to highest quality of service. Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards. I'm also a positive and upbeat food runner makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments. I am a Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

2
2
years of professional experience

Work History

Restaurant Hostess

Carrabba's Restaurant
Hialeah, FL
09.2022 - 07.2024
  • Greeted customers and escorted them to their tables.
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Provided menus and answered questions about menu items and specials.
  • Managed reservations, waitlists, and special requests for large parties.
  • Assisted with setting up banquet rooms for special events.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • Restocked condiments, silverware, napkins, tablecloths. as needed.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Adhered to all safety regulations set forth by the restaurant management team.
  • Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
  • Answered phone inquiries to schedule and confirm reservations and respond to service questions.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Greeted guests and sat customers at tables or in waiting areas.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.

Cook

Carrabba's Restaurant
Hialeah, FL
05.2023 - 06.2024
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Adhered to food safety standards when storing and preparing foods.
  • Checked quality of ingredients before use in order to ensure freshness.
  • Ensured that all food was cooked at the correct temperature and stored correctly.
  • Inspected kitchens for sanitary conditions before the start of each shift.
  • Operated fryers and broilers to cook items to quality guidelines.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.
  • Used standardized recipes and other instructions to prepare food.
  • Retained consistent quality and high accuracy when preparing identical dishes every day.
  • Coordinated orders to expedite food from kitchen according to cook time and delivery time.

Food Runner

Carrabba's Restaurant
Hialeah, FL
12.2022 - 06.2024
  • Organized food orders and ensured accuracy of items served to customers.
  • Delivered food to guests in a timely manner while following safety protocols.
  • Checked all dishes before delivering them to ensure quality standards were met.
  • Ensured that all orders were correct before leaving the kitchen area.
  • Replenished water glasses, bread baskets, condiments and other necessities during meal service.
  • Provided assistance with clearing plates from tables after meals were completed.
  • Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
  • Maintained supplies such as napkins, silverware, glassware and plates throughout shift.
  • Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
  • Assisted in training new staff members on restaurant operations and procedures.
  • Double-checked meals placed in window against customer tickets for accuracy.
  • Memorized dining room floor plans and understood seat number system.
  • Responded quickly to customer concerns and escalated major issues to management.
  • Removed dishes and glasses from tables or counters to take to kitchen for cleaning.
  • Observed tables to tend to guest needs and identify customer service opportunities.
  • Built and maintained relationships with regular customers by learning and remembering preferences.
  • Assisted hostess by answering phones to take reservations or to-go orders.
  • Effectively multitasked within fast-paced environment.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Greeted guests with friendliness and professionalism.
  • Stocked service stations with ice, napkins and straws.
  • Resolved guest complaints to maintain complete customer satisfaction.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Greeted frequent visitors by name and explained new promotions.

Education

High School Diploma -

American Senior High School
Hialeah, FL
07-2023

Skills

  • Guest Relations Management
  • High-volume dining
  • Dining customer service
  • Reservation coordination
  • Dining crew workflow optimization
  • Conflict Resolution
  • Menu Memorization
  • Item promotion
  • Table Bussing
  • Buffet setup and takedown
  • Food station setup
  • Greeting guests
  • Reading Comprehension
  • Safe Food Handling
  • Social Perceptiveness
  • Active Learning
  • Customer Service
  • Server Support
  • Table Setting
  • Order Verification
  • Food Delivery
  • Beverage Preparation
  • Strong Work Ethic
  • Closing duties
  • Anticipating Customer Needs
  • Effective Multitasking
  • Meal delivery
  • Flexible Schedule
  • Time Management
  • Bussing Tables
  • Training and mentoring

Accomplishments

  • I got employee of the month despite others having worked their longer not receiving one, I received it within 6 months of working there while also still finishing my last year of highschool

Military experience

  • I am in the Army national guard and excelled in my job training there while keeping and upbeat and disciplined work attitude. Effectively separating work time from personal time.

Affiliations

  • In the Army national guard
  • excelled in Jrotc and Law classes in high school

References

References available upon request.

Timeline

Cook

Carrabba's Restaurant
05.2023 - 06.2024

Food Runner

Carrabba's Restaurant
12.2022 - 06.2024

Restaurant Hostess

Carrabba's Restaurant
09.2022 - 07.2024

High School Diploma -

American Senior High School

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Kayla Tsu