Kayla Turner
Columbus,MS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
American Specialty Health
07.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enroll health plan members into out fitness center discount program
Customer Service Representative
Sitel
10.2017 - 03.2021
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisit customers with their Directv/ ATT internet
Education
High School Diploma -
Columbus High School
Columbus, MS05.2013
Skills
- Credit Card Payment Processing
- Customer Relations
- Microsoft Word
- Problem-Solving Ability
- Technical Support
- Typing Proficiency
Timeline
Customer Service Representative
American Specialty Health
07.2021 - Current
Customer Service Representative
Sitel
10.2017 - 03.2021
High School Diploma -
Columbus High School
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