Kayla Turner
Columbus,MS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Technical Care Specialist
Cable ONE
08.2024 - Current
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Used ticketing systems to manage and process support actions and requests.
- Diagnosed and troubleshot hardware, software and network issues.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Responded to customer inquiries and provided technical assistance with their internet connection.
Customer Service Representative
American Specialty Health
07.2021 - 03.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enroll health plan members into out fitness center discount program
Customer Service Representative
Sitel
10.2017 - 03.2021
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisit customers with their Directv/ ATT internet
Sales Associate
Burlington Shoes
02.2014 - 04.2017
- Listened to customer needs and desires to identify and recommend optimal products.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
Itawamba Community College
Fulton, MSEast Mississippi Community College
Mathew, MsHigh School Diploma -
Columbus High School
Columbus, MS05.2013
Skills
- Customer Relations
- Microsoft Word
- Problem-Solving Ability
- Technical Support
- Typing Proficiency 48 WPM
Timeline
Technical Care Specialist
Cable ONE
08.2024 - Current
Customer Service Representative
American Specialty Health
07.2021 - 03.2024
Customer Service Representative
Sitel
10.2017 - 03.2021
Sales Associate
Burlington Shoes
02.2014 - 04.2017
Itawamba Community College
East Mississippi Community College
High School Diploma -
Columbus High School
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