Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Kayla Tyler

Kent,WA

Summary

Proven leader and effective communicator, adept at multitasking and prioritizing tasks efficiently. At Kent Services, enhanced guest experiences through exceptional customer service and strong organizational skills, leading to a significant improvement in resident satisfaction. Skilled in conflict resolution and computer applications, consistently delivering results beyond expectations. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level any position. Ready to help team achieve company goals. Detail-oriented professional with integrity as frontline corporate representative. Well-educated and poised with superior communication skills.

Overview

6
6
years of professional experience

Work History

Lobby Concierge

Kent Services
06.2023 - Current
  • Greeting residents.
  • Watching Security Cameras.
  • Walking around the apartments to make everything is good.
  • Giving residents their ordered packages.
  • Delivering morning Newspapers to residents apartments.
  • Making reports about any suspicious activity.
  • Making sure the Coffee Machine and refreshments are stocked in the mornings for the residents.
  • Making sure the desk is clean and organized.

Concierge

Mary Schwartz Summit
01.2024 - 07.2024
  • Greet residents and guests.
  • Make daily reports.
  • Handle a variety of administrative duties.
  • Answering phone and relaying messages.
  • Book appointments for residents.
  • Arranging and scheduling transportation for residents.
  • Making Dinner/Event reservations for residents.
  • Delivering Packages to residents apartments.
  • Responsible helping residents with whatever they need.

Sales Associate

Walgreens
02.2023 - 09.2023
  • Merchandised attractive shelf displays with current offerings to drive store sales.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Presented information to customers, peers and all levels of management.
  • Met existing customers to review current services and expand sales opportunities.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Presented professional image consistent with MBK's brand values.
  • Developed and maintained strong working relationships with MBK's professionals within assigned territory.
  • Built relationships with customers and community to promote long term business growth.
  • Contributed to marketing, sales and brand promotion for MBK.
  • Served customers with knowledgeable, friendly support at every stage.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Worked with sales team to collaboratively reach targets.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Contributed to team objectives in fast-paced environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Solved customer challenges by offering relevant products and services.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Lobby Concierge

Freshly
02.2021 - 07.2021
  • Developed strong relationships with local vendors to secure exclusive discounts for hotel guests seeking unique experiences or services outside of the property.
  • Created a welcoming atmosphere in the lobby area by maintaining cleanliness, offering refreshments, and engaging with guests as they entered or exited the property.
  • Implemented a system for organizing reservation confirmations, streamlining communication between front desk staff and enhancing overall efficiency.
  • Managed concierge desk operations efficiently while maintaining a professional demeanor under high-pressure situations or peak occupancy periods.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Upheld hotel policies and procedures by providing high level of customer service.
  • Created welcoming and comfortable environment for guests.

Cashier

Dollar Tree
04.2018 - 06.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Restocked and organized merchandise in front lanes.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Processed refunds and exchanges in accordance with company policy.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Used POS system to enter orders, process payments and issue receipts.
  • Answered questions about store policies and addressed customer concerns.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Built relationships with customers to encourage repeat business.

Education

High School Diploma -

Rancho High School
Las Vegas, NV
06.2008

Skills

  • Multitasking abilities
  • Customer Service
  • Computer skills
  • Leadership
  • Conflict resolution
  • Self Motivation
  • Senior Care
  • Efficient Task Prioritization
  • Strong Work Ethic
  • Hospitality
  • Organizational Skills
  • Excellent Communication
  • Telephone Etiquette

Additional Information

Bilingual Speaker, Enjoy Interior Design and have positive feedback

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Concierge

Mary Schwartz Summit
01.2024 - 07.2024

Lobby Concierge

Kent Services
06.2023 - Current

Sales Associate

Walgreens
02.2023 - 09.2023

Lobby Concierge

Freshly
02.2021 - 07.2021

Cashier

Dollar Tree
04.2018 - 06.2020

High School Diploma -

Rancho High School

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Kayla Tyler