Kayla Ulschmid
Department Manager
Fergus Falls,MN
Overview
12
12
years of professional experience
Work History
Behavioral Health Technician
Northstar Behavioral Health Network
12.2024 - Current
- Assist with the intake process of new clients by preparing rooms prior to clients arrival
- Welcoming clients on arrival, and doing property and non physical client searches
- Finishing with filing all the intake documentation we fill out
- Actively observing client behavior, documenting changes in mood and reporting any concerns to clinical staff
- Distributing medications as prescribed by medical professionals and monitoring for side effects
- Responding to and de-escalating crisis situations with clients ensuring safety for themselves and others
- Maintaining detailed client records, documenting observations and interventions, and communicating effectively with clinical staff
- Building rapport with clients, providing emotional support, and encouraging participation in treatment activities
Detail Department Manager
Frontier Marine & Powersports
07.2021 - Current
- Coordinated daily activities to ensure timely completion of tasks through the implementation and maintenance of procedures in the department
- Cultivated relationships with customers through excellent customer service, communication, and conflict resolution
- Utilized computer and POS systems by creating invoices, creating customer profiles and accounts, and payment processing
- Maintained detailed records of all customer transactions and services provided
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
Detail Department Manager
Nelson Auto Center
04.2015 - 06.2021
- Managed day-to-day operations of the detail shop, including customer service and staff supervision
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement
- Created weekly schedules based on predicted staffing needs, budgets and employee requests
- Scheduled appointments accurately so that jobs could be completed within specified time frames
- Established quality control protocols to ensure consistency of work product
Maintenance Technician
Automated Maintenance Services
10.2012 - 04.2014
- Exhibited the ability to work independently with minimal supervision while delivering quality results
- Collaborated effectively with supervisors to ensure that all tasks were completed correctly and on time
- Utilized effective communication skills when working as part of a team or leading a crew
- Demonstrated strong knowledge of proper use of cleaning equipment and products, while performing regular custodial duties in assigned areas of the building
- Displayed excellent customer service skills when interacting with clients during cleaning duties
Education
Associate in Science (A.S) - Business
Minnesota State Community and Technical College
Fergus Fall, MN05.2015
Skills
- Professional and courteous
- Microsoft outlook, word, and Excel skills
Work planning and organization
Operations management
Adaptability and flexibility
Time management
Managing operations and efficiency
Problem resolution
Multitasking and organization
Documentation skills
Accomplishments
- Led the department to profit growth within the first few months at Nelson Auto Center.
- Identified and turned the profits around by the end of the first year, with annual profit growth.
- Organized the startup of the department at Frontier Marine & Powersports.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeImportant To Me
Career advancementWork-life balancePaid time offHealthcare benefitsPaid sick leaveTimeline
Behavioral Health Technician
Northstar Behavioral Health Network
12.2024 - Current
Detail Department Manager
Frontier Marine & Powersports
07.2021 - Current
Detail Department Manager
Nelson Auto Center
04.2015 - 06.2021
Maintenance Technician
Automated Maintenance Services
10.2012 - 04.2014
Associate in Science (A.S) - Business
Minnesota State Community and Technical College