KAYLA UNDERWOOD
Albany,OR
Summary
Bartender committed to providing guests with genuine hospitality and delivering exceptional service. Talented and skilled multitasker comfortable juggling multiple tasks. Enjoy crafting specialty cocktails and adding inspiration to new menus.
Overview
8
8
years of professional experience
Work History
Bartender
Dixie Creek Saloon
, OR
08.2023 - Current
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Balanced daily registers and generated sales reports for management.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Performed opening and closing duties including restocking supplies.
Bartender
Southpaws Sports Bar
Albany
04.2022 - 03.2024
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Adhered to state regulations regarding serving alcohol responsibly.
- Trained new bartenders on drink preparation and upselling techniques.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Greeted customers and provided excellent customer service.
Wine Associate
Willamette Valley Vineyards
Salem, Oregon
08.2022 - 11.2023
- Demonstrated comprehensive knowledge of wines, characters, and vintage merits along with detailed knowledge of house wines.
- Sorted beverages upon receipt, storing wines on shelves and refrigerating white, sparkling wines.
- Performed daily opening and closing duties such as setting up registers, counting cash drawers, and balancing receipts.
- Made wine recommendations with knowledge and confidence of correct wine and food pairings.
- Answered customer inquiries regarding product features, pricing, and availability.
Bartender
Spirit Mountain Casino
Grand Ronde, OR
10.2020 - 04.2022
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures within three different venues
- Checked identification of guests to verify age requirements for alcohol purchase
- Maintained knowledge of bar and menu options to prepare drinks
- Craft cocktails, served wine, draft, and bottled beer
- Managed bar area and restocked inventory
- Trained new bartenders on drink preparation and upselling techniques
- Followed alcohol awareness procedures for preventing intoxication
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
- Collected and organized daily till totals and tips
- Displayed and retained extensive knowledge of liquors, wines and entrees
- Stayed up to date on latest mixology trends, bar equipment and sanitation standards
- Practice precision pouring and waste reduction tactics to lower liquor costs
- Keep an up to date OLCC certification and food handlers certificate
Bartender
Favorite Mistake Sports Bar
Albany, OR
03.2017 - 08.2020
- Mixed and served both alcoholic and non-alcoholic drinks for patrons
- Checked identification of guests to verify age requirements for alcohol purchase
- Lottery attendant for Oregon lottery
- Always kept a stocked, organized, and clean bar
- Serve in an organized manner while remembering alcohol consumption of patrons
- Verify wins and cash lottery tickets while paying out and ensuring players with correct winnings
- Prepared food adhering to the bar menu while delivering meals in a fast-paced environment
- Keep and maintain a balanced cash register ensuring an accurate till at the end of shift
- Keep an up to date OLCC certification and food handlers certificate
Education
High School Diploma -
South Albany High School
Albany, ORLinn Benton Community College
Albany, ORSkills
- Customer Service Orientated
- Dependable
- Team Player
- Self Starter
- Enthusiastic
- Order Management
- Handling Difficult Customers
- Responsible Alcohol Service
- Maintaining a clean Bar
- Wine, Beer, and Liquor Expertise
- Marketing and Sales Experience
- POS system operation
- Cash handling
- OLCC Certified
- Food Handlers Certification
Timeline
Bartender
Dixie Creek Saloon
08.2023 - Current
Wine Associate
Willamette Valley Vineyards
08.2022 - 11.2023
Bartender
Southpaws Sports Bar
04.2022 - 03.2024
Bartender
Spirit Mountain Casino
10.2020 - 04.2022
Bartender
Favorite Mistake Sports Bar
03.2017 - 08.2020
High School Diploma -
South Albany High School
Linn Benton Community College