Kayla Van Gunten
Mc Comb,OH
Summary
Organized and dedicated administrative professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
Work History
Service and Support Administrator
Blanchard Valley Center
06.2023 - Current
- Primary point of coordination for individuals with disabilities
- Assists individuals through the person-centered planning process.
- Develops, reviews, and revises the Individual Service Plan (ISP)
- Assists the individual with locating the funding for services through waivers, state, and local government assistance, and through the county board of DD.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
Chapter Coordinator
Hidden Heroes Of Hancock Co
03.2022 - Current
- VOLUNTEER BASIS
- Raise awareness of issues military caregivers confront each day
- Inspire individuals and businesses to take action in supporting caregivers in their community
- Administer local online support group to better connect veteran caregivers
- Hold monthly caregiver meetings
- Send monthly email updates to caregivers on registry
- Attend any veterans affair programs and events to spread awareness and provide resources.
Shipping Administrative
American Plastics
08.2020 - 06.2023
- Ensured accuracy in Billing by staying up-to-date on all paperwork.
- Developed and maintained strong relationships with carriers to ensure seamless shipping operations.
- Processed purchase orders with high efficiency and accuracy.
- Enhanced productivity, training new team members on shipping procedures and administrative tasks.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Increased customer satisfaction by ensuring timely and accurate delivery of shipments through close coordination with carriers.
- Supported the sales department by providing data on inventory levels for efficient order fulfillment planning.
STNA/CRNA- PRN
The Willows At Tiffin
09.2019 - 08.2020
- Completing necessary charting
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Reduced risk of infections with diligent adherence to hygiene and sanitation protocols.
- Assisted patients in daily activities, promoting their independence and dignity.
- Ensuring that all residents needs are met in a timely manner.
Shift Manager
Tan Pro USA
10.2018 - 09.2019
- Collaborated with Store Manager and District Manager to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills.
- Monitored inventory levels closely.
- Daily deposits, balancing cash drawers at EOD
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Surgery Coordinator
Blanchard Valley Health System
12.2016 - 07.2018
- Streamlined communication between surgeons, patients, and hospital staff for seamless surgery coordination.
- Enhanced patient experience by efficiently scheduling surgeries and coordinating necessary pre-operative appointments.
- Meticulously maintained surgeon''s calendars, allowing them to focus on providing excellent patient care without administrative distractions or interruptions.
- Conducted thorough follow-ups with patients post-surgery to monitor progress and provide necessary support regarding their recovery.
- Documented and collected patient testing information in Cerner to maintain accuracy and security.
- Verified insurance coverage and benefits and communicated directly with patient for timely scheduling of clinic appointment and surgery procedure.
- Coordinated testing, labs and other diagnostic data for proper clearance prior to surgery.
- Collaborated with patient, referring physician and surgical specialist to coordinate pre- and post-operative care for surgical procedures.
Office Coordinator
Blanchard Valley Health System
10.2014 - 12.2016
- Answer telephones and direct calls to appropriate staff
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations
- Greet patients, ascertain purpose of visit, direct them to appropriate staff
- Operate office equipment, such as voice mail, word processing, excel, software to prepare invoices, financial statements, and medical records
- Complete insurance prior authorizations and claim forms
- Transmit correct billing correspondence
- Perform various administrative and clinical functions, such as ordering and maintaining supplies
- Medical Coding, CPT and ICD 10.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing office communications.
Attendant/Secretary-Endoscopy
Blanchard Valley Health System
02.2013 - 10.2014
- Maintain inventory for endoscopy supplies
- Appropriately filing patient’s histories and physicals
- Billing and coding, ICD-9, ICD-10, CPT
- Clean, Disinfect and Calibrate endoscopy instruments
- Transport patients to ensure they are discharged safely.
- Improved patient safety by efficiently preparing operating rooms and ensuring a sterile environment.
Sterile Processing Technician
Blanchard Valley Health System
07.2012 - 02.2013
- Enhanced patient safety by ensuring proper sterilization and packaging of medical equipment.
- Streamlined workflow for the department by organizing instruments and equipment in a systematic manner.
- Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
- Ensured timely availability of surgical instruments by prioritizing urgent requests and efficiently managing workload.
- Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
- Facilitated seamless communication between departments, coordinating with clinical staff on equipment needs and availability.
STNA/CRNA-The Heritage Nursing Home
Trilogy Health Services
12.2009 - 01.2013
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Reduced risk of infections with diligent adherence to hygiene and sanitation protocols.
- Assisted patients in daily activities, promoting their independence and dignity.
- Monitored vital signs, promptly reporting any abnormalities to the supervising nurse.
Education
Bachelor of Science - Business Administration And Healthcare Management
Salem University
Salem, WV09.2017
Associate of Applied Science - Business Management
Kaplan University
Davenport, IA09.2014
High School Diploma -
Findlay High School
Findlay, OH06.2010
Skills
- Crucial Conversations Certified
- MS Office
- Scheduling
- RevCycle
- Strong Communication Skills
- Crucial Accountability Certified
- Trans4m
- Medical Billing and Coding
- MITS
- High Organizational Skills
- Cerner Super User
- Office Administration
References
- Nichole Coleman, Executive Director & CVSO, Hancock Co Veterans Service Office, 419-306-5706
- Terri Armstrong, Surgery Supervisor, ProMedica Hospital Fostoria, 419-306-5589
- Sheila Hoffman, Manager, Blanchard Valley Hospital, 419-722-3247
- Stephanie Baxter, RN, Lima Memorial Hospital, 419-234-5880
- George Adam, MD, Urologist, Blanchard Valley Hospital, 567-525-2573
Timeline
Service and Support Administrator
Blanchard Valley Center
06.2023 - Current
Chapter Coordinator
Hidden Heroes Of Hancock Co
03.2022 - Current
Shipping Administrative
American Plastics
08.2020 - 06.2023
STNA/CRNA- PRN
The Willows At Tiffin
09.2019 - 08.2020
Shift Manager
Tan Pro USA
10.2018 - 09.2019
Surgery Coordinator
Blanchard Valley Health System
12.2016 - 07.2018
Office Coordinator
Blanchard Valley Health System
10.2014 - 12.2016
Attendant/Secretary-Endoscopy
Blanchard Valley Health System
02.2013 - 10.2014
Sterile Processing Technician
Blanchard Valley Health System
07.2012 - 02.2013
STNA/CRNA-The Heritage Nursing Home
Trilogy Health Services
12.2009 - 01.2013
Bachelor of Science - Business Administration And Healthcare Management
Salem University
Associate of Applied Science - Business Management
Kaplan University
High School Diploma -
Findlay High School
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