KAYLA VAUGHAN
Norfolk,VA
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through almost 4 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Associate
Sentara
02.2023 - Current
- Coordinated scheduling for meetings and appointments, ensuring optimal use of time and resources.
- Monitored office inventory levels diligently to ensure supplies were consistently replenished before depletion occurred.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Contributed to budget management efforts by tracking expenditures and submitting timely expense reports.
FACILITIES MAINTENANCE COORDINATOR
Dollar tree inc
05.2021 - 12.2022
- Improved facility efficiency by implementing preventive maintenance programs and coordinating repair work.
- Reduced downtime for critical systems by conducting regular inspections and addressing potential issues promptly.
- Managed minor appliance issues and scheduled repairs.
- Responded promptly to facility emergencies, coordinating resources and personnel to minimize disruption and ensure rapid resolution.
OFFICE ASSISTANT
Commissioner of revenue
01.2021 - 05.2021
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Streamlined communication between departments for better collaboration and increased productivity.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
CUSTOMER SERVICE REPRESENTATIVE
Conduent
06.2020 - 12.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
06.2020
Skills
- Critical Thinking Skills
- Communication Skills
- Excel
- Records Retention
- Technical Support
- Project Coordination
Certification
- SPT - Sterile Processing Technician
Timeline
Administrative Associate
Sentara
02.2023 - Current
FACILITIES MAINTENANCE COORDINATOR
Dollar tree inc
05.2021 - 12.2022
OFFICE ASSISTANT
Commissioner of revenue
01.2021 - 05.2021
CUSTOMER SERVICE REPRESENTATIVE
Conduent
06.2020 - 12.2020
High School Diploma -
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