Kayla Veal
Teaneck,NJ
Summary
Human Resources Professional with a strong focus on employee relations, performance management, and HR compliance. Expertise in aligning HR strategies with business goals to enhance organizational performance. Proven track record in improving workplace culture, increasing employee engagement, and optimizing HR processes. Skilled in stakeholder management, and consistently driving operational efficiency and growth.
Overview
9
9
years of professional experience
Work History
Associate Human Resources Business Partner
Services for The Underserved
Hybrid, NY
06.2024 - Current
- Supports HR leaders in aligning business objectives with employee performance and success
- Oversees HR functions for the developmental disabilities division, including workforce planning, performance management, and compliance
- Manage employee relations, disciplinary actions, and talent development within the division
- Oversee onboarding/offboarding, promotions, exit processes, and compliance initiatives
- Handle HR inquiries, optimize internal communication, and manage HR actions through Zendesk
- Partner with leadership to support retention strategies and process improvements
- Manage HRIS workflows (Kronos/UKG) for separations, promotions, transfers, and salary adjustments
- Provide guidance on onboarding, promotion processes, exits, and HR policies
Human Resources Recruiter
Services for the UnderServed Inc
Hybrid, NY
11.2021 - 06.2024
- Spearheaded full-cycle recruitment for over 150 positions annually, enhancing hiring efficiency and employee retention by 25%.
- Built robust candidate pipeline through outreach activities including emails, job fairs, and job boards.
- Reviewed employment applications and assessed candidate qualifications, backgrounds, and compensation needs.
- Monitored applicant tracking system to support hiring deadlines and improve candidate experiences.
- Achieved recognition for recruitment team efforts in hiring over 800 employees in 2023.
- Conducted sourcing of candidates for Developmental Disabilities department, largest division with over 40 residences.
- Streamlined onboarding practices to ensure effective integration of new hires and temporary staff conversions.
Senior Human Resources Generalist
Compassus
Parsippany, NJ
02.2020 - 11.2021
- Led HR functions including onboarding, payroll, and benefits administration for clinical staff
- Ensured seamless transitions for new hires and compliance with HR policies
- Processed payroll and managed compensation activities with precision
- Drafted and managed agreements with contracted facilities under Medicare guidelines
- Conducted comprehensive new hire orientations and supported benefits administration
Senior Human Resources Generalist
Caring Connections
Airmont, NY
02.2019 - 02.2020
- Managed HR operations for a home healthcare organization, ensuring compliance and efficiency in payroll, employee relations, and document management
- Processed payroll and maintained employee documentation, including licensing and compliance records
- Oversaw onboarding and offboarding processes, including employment clearances
- Managed disciplinary actions and HR policy enforcement
Provider Service Supervisor
United Healthcare
Oldsmar, FL
05.2017 - 01.2019
- Supervised provider service representatives handling Medicare claims, appeals, and benefits
- Led efficiency improvement projects and coached team members for performance growth
- Managed a team and provided coaching, performance evaluations, and corrective action
- Led special projects to improve system efficiency and customer service operations
- Tracked and resolved escalated provider service issues
Provider Customer Service Representative
United HealthCare
Oldsmar, FL
04.2016 - 05.2017
- Maintained provider account for Medicare and Retirement Providers.
- Assisted with Eligibility, Benefits, Claims, and Contracting inquiries and assisted with pilot programs and special projects.
- Developed strong communication network with subject leaders such as physicians, staff members, hospital managers, and pharmacists.
- Assisted providers with claims, appeals, benefits, and eligibility with previous and existing UnitedHealthCare plans.
- Reviewed complex claims for providers. Strong track record in de-escalating angry and frustrated providers and locating root cause in claim discrepancies.
- Interacted directly with other departments for escalated issues per supervisor's request.
Education
Bachelor of Business Administration - Health Service Management
Berkeley College
White Plains, NYAssociate in Science (A.S.) - Healthcare Administration
Berkeley College
White Plains, NYSkills
- Employee Relations & Conflict Resolution
- Talent Acquisition & Retention
- HR Compliance & Employment Law
- Onboarding & Performance Management
- Compensation & Benefits Administration
- Training & Organizational Development
- HRIS & Data Management
- Workforce Planning & Engagement
Timeline
Associate Human Resources Business Partner
Services for The Underserved
06.2024 - Current
Human Resources Recruiter
Services for the UnderServed Inc
11.2021 - 06.2024
Senior Human Resources Generalist
Compassus
02.2020 - 11.2021
Senior Human Resources Generalist
Caring Connections
02.2019 - 02.2020
Provider Service Supervisor
United Healthcare
05.2017 - 01.2019
Provider Customer Service Representative
United HealthCare
04.2016 - 05.2017
Bachelor of Business Administration - Health Service Management
Berkeley College
Associate in Science (A.S.) - Healthcare Administration
Berkeley College
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