Kayla Vega
Fredericksburg,United States
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Police Records Clerk
Fredericksburg Police Dept
10.2019 - 05.2020
- Greeted citizens & answered their questions in a timely, welcoming, and efficient manner
- Answered the non-emergency telephone line
- Assisted the public with questions about taxi permits, parking permits/tickets, or general information
- Assisted the supervisor with entering arrest warrants into the police records management system; cleared out expired files, according to the Library of Virginia
- Completed over thirty CALEA proofs for the records division and would also assist with the police side of proofs as needed
- Fingerprinted private citizens; this included checking their identification, taking cash payments, logging the information, giving a receipt, and then taking the fingerprints.
Administrative Assistant
Fredericksburg Police Dept
12.2018 - 10.2019
- Assisted the Public Information Officer with many updates to the new police department website
- Planned all awards and retirement ceremonies
- Added data and updated all spreadsheets accordingly
- Purged old files according to the Library of Virginia
- Improved operations, which made operations smoother
- Handled all phone calls and emails for the chief and filtered out what was directly for him and assisted the public with getting them in touch with the proper section.
Police Records Clerk
Fredericksburg Police Dept
06.2018 - 12.2018
- Greeted citizens & answered their questions in a timely, welcoming, and efficient manner
- Answered the non-emergency telephone line
- Assisted the public with questions about taxi permits, parking permits/tickets, or general information
- Assisted the supervisor with entering arrest warrants into the police records management system; cleared out expired files, according to the Library of Virginia
- Completed over thirty CALEA proofs for the records division and would also assist with the police side of proofs as needed
- Fingerprinted private citizens; this included checking their identification, taking cash payments, logging the information, giving a receipt, and then taking the fingerprints.
Emergency Dispatcher
Fredericksburg Police Dept
09.2016 - 06.2018
- Received incoming emergency and non-emergency phone calls
- Dispatched police, fire, and EMS as needed
- Completed a variety of administrative functions
- Operated the VCIN/NCIC terminal
- Entered and updated criminal warrants and additional paperwork
- Filled in for sick callouts and requested time off
- Assisted with the VCIN validations every month.
Police Records Clerk
Fredericksburg Police Dept
03.2016 - 09.2016
- Greeted citizens & answered their questions in a timely, welcoming, and efficient manner
- Answered the non-emergency telephone line
- Assisted the public with questions about taxi permits, parking permits/tickets, or general information
- Responsible for the police alarm project (billing, new accounts, removing defunct accounts, reviewing all police alarm activations)
- Responsible for entering all handwritten parking tickets
- Taught myself how to complete CALEA proofs without any training.
Emergency Dispatcher
Fredericksburg Police Dept
12.2013 - 03.2016
- Received incoming emergency and non-emergency phone calls
- Dispatched police, fire, and EMS as needed
- Completed a variety of administrative functions
- Operated the VCIN/NCIC terminal
- Entered and updated criminal warrants and additional paperwork
- Filled in for sick callouts and requested time off
- Assisted with the VCIN validations every month.
Emergency Dispatcher
Fredericksburg Police Dept
10.2013 - 12.2013
- Received incoming emergency and non-emergency phone calls
- Dispatched police, fire, and EMS as needed
- Completed a variety of administrative functions
- Operated the VCIN/NCIC terminal
- Entered and updated criminal warrants and additional paperwork.
Manager
Subway
06.2009 - 12.2013
- Responsible to monitor inventory and select and purchase grocery merchandise
- Food safety certified by local health department
- Resolved complaints promptly and professionally
- Generate and distribute staff work schedule.
Sandwich Maker
Subway
07.2006 - 07.2009
- Completed online coursework through University of Subway
- Support local and national marketing initiatives
- Welcoming guests, preparing orders, checking out guests and providing a friendly experience
- Ensure all food safety requirements are maintained
- Took initiative to find extra tasks when scheduled duties were completed.
Education
Bachelor of Science - BS - Accounting
University of Phoenix
01.2015
Associate's degree - Accounting and Business/Management
Northern Virginia Community College
12.2012
Business Administration and Management, General -
Germanna Community College
12.2012
Skills
- Administrative Assistance
- Data Entry
- Multitasking Abilities
- Teamwork and Collaboration
- Chain of Custody
- Medical Training
- Word Processing
- Spreadsheets
- Computer Literacy
- Typing Speed 35 WPM
- Effective Communication
- Time management abilities
Websites
Accomplishments
Employee of the Year 2019
Employee of the quarter X2
Certification
- Communications Training Officer, APCO International, 06/2017, 06/2021
- Emergency Medical Dispatcher (EMD), APCO International, 03/2014, 03/2020
- Virginia Criminal Information Network, Virginia State Police, 02/2014, 08/2021
- National Crime Information Center, CRIMINAL JUSTICE INFORMATION SERVICE FBI REC ASSOC OF WV INC, 02/2014, 08/2021
- Law Enforcement Information Exchange, Law Enforcement Information Exchange, 05/2019, 05/2021
- Virginia DCJS Communications Basic 113, Virginia DCJS
- Notary Public, Commonwealth of Virginia, 08/2016, 12/2020, 7694825
- Food Safety Manager Certification, CITY OF FREDERICKSBURG HEALTH DEPARTMENT
- Fire Service Communications, APCO International
Awards
- Employee of the Year 2019, Fredericksburg Police Dept., 01/2020
- Employee of the 1st Quarter, Fredericksburg Police Dept., 03/2019
- Employee of the 3rd Quarter, Fredericksburg Police Dept., 09/2015
- Certificate of Appreciation, 03/2014
- Certificate of Appreciation - 1st Quarter
- Certificate of Commendations, Fredericksburg Police Dept.
- Certificate of Commendation: 2014 (2nd quarter), Fredericksburg Police Dept.
- Certificate of Commendation: 2015 (1st quarter), Fredericksburg Police Dept.
- Certificate of Commendation: 2015 (3rd quarter), Fredericksburg Police Dept.
- Certificate of Commendation: 2016 (2nd quarter), Fredericksburg Police Dept.
Languages
Spanish
Limited Working
Timeline
Police Records Clerk
Fredericksburg Police Dept
10.2019 - 05.2020
Administrative Assistant
Fredericksburg Police Dept
12.2018 - 10.2019
Police Records Clerk
Fredericksburg Police Dept
06.2018 - 12.2018
Emergency Dispatcher
Fredericksburg Police Dept
09.2016 - 06.2018
Police Records Clerk
Fredericksburg Police Dept
03.2016 - 09.2016
Emergency Dispatcher
Fredericksburg Police Dept
12.2013 - 03.2016
Emergency Dispatcher
Fredericksburg Police Dept
10.2013 - 12.2013
Manager
Subway
06.2009 - 12.2013
Sandwich Maker
Subway
07.2006 - 07.2009
Bachelor of Science - BS - Accounting
University of Phoenix
Associate's degree - Accounting and Business/Management
Northern Virginia Community College
Business Administration and Management, General -
Germanna Community College
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