Kayla Vehovic
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling appointments, out patient testing. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Dedicated worker with excellent communication, time management, and computer skills. Proficient in Revenue Cycle.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Indiana Regional Medical Center
03.2022 - Current
- scheduled outpatient testing
- Verified insurance eligibility and authorizations for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Used Cerner,Athena to schedule appointments.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Facilitated communication between patients and various departments and staff.
- Insured that each patient received outstanding service by providing a friendly conversation, which included greeting and acknowledging every customer's needs.
Customer Service Representative
Wm. G, Mechling Insurance Agency
11.2015 - 03.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Educated clients on available auto insurance products, empowering them to make informed decisions regarding their coverage options.
- Improved overall efficiency of the agency by implementing streamlined processes for managing new and existing clients.
- Direct responsibility included computer and telephone knowledge, strong written and oral communication, and strong organizational and customer service skills.
- Identified potential customer problems by reviewing billing and insurance information and systematically coordinating with appropriate personnel for a timely resolution.
- Insured that each customer received outstanding service by providing a friendly conversation, which included greeting and acknowledging every customer's needs.
Education
High School Diploma -
Penns Manor Area School District
Clymer PA05.2002
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Insurance verifying
- Appointment Scheduling
- Patient confidentiality
- Phone and Email Etiquette
- Multitasking and Organization
- Registration and Scheduling
- Caring and Empathetic
- Reliability and Dedication
References
References available upon request
Timeline
Patient Service Representative
Indiana Regional Medical Center
03.2022 - Current
Customer Service Representative
Wm. G, Mechling Insurance Agency
11.2015 - 03.2022
High School Diploma -
Penns Manor Area School District
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