Kayla Velasquez
Hewlett,NY
Summary
Proven sales associate with a track record of enhancing customer satisfaction and boosting sales at Debbie Flowers- Debbie's Design Studio. Skilled in bilingual communication and relationship building, adept at exceeding sales targets through effective product knowledge and team collaboration. Demonstrated ability to foster positive customer relationships, ensuring repeat business and achieving sales goals.
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
9
9
years of professional experience
Work History
Sales Associate at Flower Shop
Debbie Flowers- Debbie's Design Studio
02.2018 - Current
- Enhanced customer satisfaction by providing personalized service and product recommendations.
- Assisted customers with product inquiries to drive sales and improve shopping experience.
- Boosted sales through effective communication and upselling techniques.
- Engaged customers, fostering positive relationships and ensuring repeat business.
- Improved store organization by maintaining clean and orderly sales floor.
- Assisted in training new associates, sharing product knowledge and customer service techniques.
Restaurant Hostess/Dessert Maker
Nick Scarcella- Da Nicola Restaurant
08.2020 - 01.2025
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Camp Counselor
John Goodman - Rolling River Day Camp
06.2016 - 06.2018
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
Sales Associate at Hewlett Mixology
Tara Khan
01.2016 - 08.2016
- Assisted customers to enhance shopping experience and boost sales.
- Improved store inventory accuracy by conducting regular stock checks.
- Maintained clean and organized store environment for optimal customer experience.
- Enhanced product displays to attract customer attention and increase sales.
- Provided product recommendations for increased customer satisfaction.
Education
Bachelor of Science - Inclusive Childhood Education
State University of New York At Cortland
Cortland, NY05-2026
Skills
- Bilingual
- Customer engagement
- Relationship building
- Product knowledge
- Team collaboration
- Sales targets
- Time management
- Merchandising skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Restaurant Hostess/Dessert Maker
Nick Scarcella- Da Nicola Restaurant
08.2020 - 01.2025
Sales Associate at Flower Shop
Debbie Flowers- Debbie's Design Studio
02.2018 - Current
Camp Counselor
John Goodman - Rolling River Day Camp
06.2016 - 06.2018
Sales Associate at Hewlett Mixology
Tara Khan
01.2016 - 08.2016
Bachelor of Science - Inclusive Childhood Education
State University of New York At Cortland
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