Kayla Wagley
Torrance,CA
Summary
12+ Years Experience in Customer Service
9+ Years in High Volume Sales
7+ Years CEO of Castaneda Canine Camp
4+ Years in Safety & Lost Prevention, Securitas Security Services Certified
2.5 + Years Experience in ISO Certified Data Systems Processing
Overview
12
12
years of professional experience
1
1
Certification
Work History
Receptionist /Data Entry Specialist
American Ultraviolet West
03.2023 - Current
- Enhanced data accuracy by meticulously inputting and validating information.
- Conduct accounts receivable duties by processing invoices and credit memos.
- Processes purchase requisitions, obtains price quotes, identifies possible suppliers, and collect data on comparative price, quality, availability, terms and delivery.
- Operated multi-line telephone system to direct high volume of incoming calls.
- Maintained high levels of data confidentiality, adhering to strict security formalities and guidelines at 100% success rate.
Font Desk
Bluestem Hotel, An Ascend Hotel Collection Member
08.2022 - 03.2023
- Used internal software to process reservations, check-ins & check-out guests.
- Issued room keys to and assist guests by furnishing information and directions.
- Calculated 5,000+ billings and posted charges to room accounts, reviewing charges with guests at checkout.
CEO /Whelper
Castaneda Canine Camp
09.2017 - 03.2023
- Draft bill of sale for all contracts and oversee transfer of ownership.
- Document 2,000+ records of medical treatment, growth progress, AKC registrations, including implementing advertisement strategies, legitimizing company reputation.
- Maintained bookkeeping, databases and records.
- Whelped, treated, and cared for multiple litters at a time.
- Performed obedience training and created innovative ways to teach pups new behaviors and tricks, often 3-6 pups at a time with a 100% success rate.
Dispatch Coordinator
Go National LLC
05.2020 - 01.2022
- Customized schedules for optimal coverage of daily workload.
- Coordinated emergency repairs to vehicles, maintained 200+ fleet operations.
- Responded to 45+ daily requests with information about assistance & timeframes.
Front Desk Receptionist
Tom's Auto Repair
12.2016 - 02.2018
- Designed 10,000+ invoices, performed light bookkeeping and billing allocations.
- Receive, sort, distribute daily mail/deliveries, and responding to request.
- Conducting 30+ calls daily, check-in to inbound inquiries, including data entry.
Customer Service Associate
Walgreens
07.2013 - 11.2016
- Developed excellent floor merchandizing technique's.
- Learned about corporate policies and workplace expectations.
- Addressing over 50 customer needs and resolving concerns per day.
Skills
- CRM Sage 100 Software
- Clover POS Systems Software
- Ricoh C4500 Copier Printer
- ISO Certified Operating Standards
- Microsoft 365 Excel
- Data Entry- 45 WMP
SOFT SKILLS
• Multitasking and prioritizing
• Interpersonal communication
• Customer Service Based
Certification
Adult First Aid/CPR/AED Certification
American Red Cross, Oct. 2024
Expires: Oct. 16, 2026
O.S.H.A 30
Health & Safety Institute (HSI), Feb. 2023
Relevant skills: General Industry
EDUCATION
June 2013
Berkeley Adult School
Berkeley, CA
High School Diploma with GPA of 2.9
HOBBIES
- Stocks and Investments
- Health and Nutrition
- Adrenaline Sports
Timeline
Receptionist /Data Entry Specialist
American Ultraviolet West
03.2023 - Current
Font Desk
Bluestem Hotel, An Ascend Hotel Collection Member
08.2022 - 03.2023
Dispatch Coordinator
Go National LLC
05.2020 - 01.2022
CEO /Whelper
Castaneda Canine Camp
09.2017 - 03.2023
Front Desk Receptionist
Tom's Auto Repair
12.2016 - 02.2018
Customer Service Associate
Walgreens
07.2013 - 11.2016
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