Kayla Wagner
Customer service, Team lead
Cleveland,TN
Summary
Highly skilled team lead with 6+ years of experience supervising, scheduling, and directing employees. Resourceful specialist knowledgeable in production of Warehouse production and customer service needs. Track record of boosting efficiency, by Receiving the best of the best award for 3+ years straight. Focused on monitoring safety in busy and potentially hazardous environment and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Dry cleaner / Team lead
White star Drycleaners
01.2021 - Current
- Responsible for everyday rolls for Drycleaning, including customer service, sorting, pretreatment of stains, counting tickets, operating dry cleaning machines, sorting and hanging clothes, and machine maintenance.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Excellent communication skills, both verbal and written.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized and detail-oriented with a strong work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Learned and adapted quickly to new technology and software applications.
- Self-motivated, with a strong sense of personal responsibility.
1st clerk
Capstone Logistics, LLC
09.2019 - 01.2021
- Received and counted products, typed and printed labels, organized warehouse, and ensured accurate inventory.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
Team Lead / Warehouse Worker.
Lyons textiles restoration
09.2017 - 09.2019
- Managed warehouse operations, scheduled employees, processed orders, cleaned and restored damaged clothes, and handled customer communication.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Provided excellent customer service by addressing inquiries promptly and resolving any discrepancies related to orders or shipments effectively.
- Self-motivated, with a strong sense of personal responsibility.
Dry cleaning & wet cleaning machine operator and stain removal
Big Ridge Cleaners
09.2015 - 09.2017
- Operated dry-cleaning and wet cleaning machines, removed stains, sorted clothes, and ensured clean and stain-free results.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Shift Supervisor
Dollar General
09.2011 - 09.2015
- Managed store operations, supervised staff, monitored financial performance, and maintained inventory.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Paid attention to detail while completing assignments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
- Worked effectively in fast-paced environments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked flexible hours across night, weekend, and holiday shifts.
- Excellent communication skills, both verbal and written.
Waitress/Server
Pizza Hut
01.2009 - 01.2011
- Provided customer service, took orders, answered phones, served food and drinks, and handled cash transactions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
Education
Soddy Daisy high school -
Skills
- Management
- Multitasking
- Flexibility
- Telephone skills
- Customer service
- Time management
- Organization
- Attention to detail
- Word processing
- Professionalism
- Warehouse Associate
- Picker Packer
- Shipping Receiving
- Order Puller
- General Labor
- Packing
- Pallet Jack
- Shipping
- Stockroom
- Multi-line Phone Systems
- Management
- Restoration Industry Experience
- Warehouse Management
- Bookkeeping
- Warehouse experience
- Communication skills
- Warehouse management system
- Restaurant experience
- Food industry
- Hotel experience
- Time management
- Janitorial experience
- Custodial experience
- Floor care
- Cash register
- Sales
- Retail management
Certification
- DLI Drycleaning School, Present
- Driver's License, 11/2017
Additional Information
I'm committed to providing a valuable associate! I'm honest, dependable, attention to detail, communication is a big role as a team leader or management, answering multi phone lines in a professionalism manner, scheduling appointment for our team members to go out and fix any issues or concerns the customer may have, positive attitude, multitasking, fast learner, organization, management experience, great customer service experience, professionalism, flexibility, reliable transportation. I'm looking for a career opportunity! I'm self driven, with great work ethics.
Assessments
- Cleaner fit, Proficient, 07/2024, https://share.indeedassessments.com/attempts/736c11c411eda4d89d36aef1ca062ae6eed53dc074545cb7
- Work style: Reliability, Proficient, 07/2024, https://share.indeedassessments.com/attempts/b6250b0f3f9e47ebbff8cfb72856c704eed53dc074545cb7
- Work style: Reliability, Proficient, 07/2024, https://share.indeedassessments.com/attempts/9d1d1d9dbda59d1f38c785bbec011a97eed53dc074545cb7
Accomplishments
I graduated dry cleaning school with my degree. I'm also State Board certified by OSHA.
Timeline
Dry cleaner / Team lead
White star Drycleaners
01.2021 - Current
1st clerk
Capstone Logistics, LLC
09.2019 - 01.2021
Team Lead / Warehouse Worker.
Lyons textiles restoration
09.2017 - 09.2019
Dry cleaning & wet cleaning machine operator and stain removal
Big Ridge Cleaners
09.2015 - 09.2017
Shift Supervisor
Dollar General
09.2011 - 09.2015
Waitress/Server
Pizza Hut
01.2009 - 01.2011
Soddy Daisy high school -
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