Kayla Wakeman

Stay at home mom

• Managed front desk operations, greeting customers upon arrival and ensuring positive first impressions.
• Scheduled appointments and coordinated client service requests to optimize workflow efficiency.
• Answered phone inquiries and resolved customer questions promptly to enhance satisfaction.
• Processed payments and maintained accurate daily financial records for accountability.
• Screened and responded to emails and messages, alleviating workload on senior management.
• Supported HR team through conducting new hire orientations and onboarding sessions.
• Analyzed departmental financial activities, providing budgetary input to managers for informed decision-making.
• Discussed performance issues with employees, identifying root causes and implementing solutions.

• Coordinated promotional events to enhance restaurant visibility and drive customer traffic.
• Trained staff on new marketing initiatives for consistent messaging and execution.
• Established partnerships with local businesses for cross-promotional events and opportunities.
• Created promotional content for brochures, flyers, and websites to attract customers.
• Represented company at local and trade association meetings to showcase products.
• Produced and organized innovative ideas for promotional activities to boost engagement.
• Interviewed and hired skilled individuals to enrich marketing team performance.
• Developed and managed marketing campaigns to maximize revenue and reach target audiences.