Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Walden

Santaquin,UT

Summary

In the fraud business industry I work with customer's personal information. I keep the customer's personal information secured and my workspace secured to protect our customer's and their information to prevent fraud. I help the agents with our job duties and how to assist the customer. Taking chat and calls on a daily basis. Handing upset customer's due to either their account being locked for some reason, unauthorized transactions on their cards or just upset at the previous agents. When I am in these type of situations I de-escalate the customers and show empathy.

Overview

14
14
years of professional experience

Work History

Goldman Sachs Apple Card Supervisor

Alorica
02.2022 - Current
  • Handled upset customer's with fraudulent unauthorized transactions on their credit card.
  • Handled disputing customer's authorized and unauthorized transactions
  • Helped agents with helping the customers with their concerns etc.
  • Handled upset customers.
  • Handled customer inquiries and suggestions courteously and professionally.

Cal Ranch

Clothing And Cashier
08.2013 - 10.2015

* Helped customer's find what they needed.

* Worked at being a cashier and handled money.

* Price tagged items, straightened all the shelves and made sure things were stocked and looked nice for the next business day.

Polar Queen

Supervisor's Title
05.2012 - 11.2014

*Took orders, cooked the food and prepared the food for the customer's.

* Closed the store with duties such as counting tills, chores, stocking up on all the products for the next day and making sure the other employees we're doing what they were supposed to be doing.

* Handle upset customer's when their were any issues such as orders being completed wrong.

Chevron

Cashier
03.2010 - 09.2011

*I would fulfill the customer's orders.

*Stock and do daily night time chores such as sweeping, mopping, cleaning counters, cleaning fountain tabs, counting tills and make sure everything is ready for the morning crew before closing the store.

*Cashier

*Helped upset customer's with any type of issues they had.

Arctic Circle

Cashier Customer Service
04.2009 - 11.2010

* Helped customer's with taking their orders.

* Cooked and prepared the food for the customer's

* Daily tasks such as cleaning and making sure the store was stocked and cleaned for our customer's.

*Counted the tills after each shift.

Education

High School Diploma -

Pleasant Grove High School
Pleasant Grove, UT
05.2009

Skills

  • Customer Experience
  • Handling personal information
  • Helping agents with questions and removing restrictions that customer's have on their account
  • Unblock and replace customer's cards
  • Managing team rooms

Timeline

Goldman Sachs Apple Card Supervisor

Alorica
02.2022 - Current

Cal Ranch

Clothing And Cashier
08.2013 - 10.2015

Polar Queen

Supervisor's Title
05.2012 - 11.2014

Chevron

Cashier
03.2010 - 09.2011

Arctic Circle

Cashier Customer Service
04.2009 - 11.2010

High School Diploma -

Pleasant Grove High School
Kayla Walden