Kayla Walker
Lawrence,KS
Summary
Dynamic and results-oriented professional with extensive experience in customer service and technical roles, notably at General Dynamics. Demonstrated expertise in process improvement and compliance, alongside strong verbal communication and team collaboration skills. Achieved significant customer satisfaction increases through innovative solutions and effective problem-solving.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Barber/Stylist Associate
Scissors & Scotch
07.2024 - Current
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
- Provided expert advice on hair care routines, product recommendations, and at-home maintenance tips for clients.
- Styled hair according to customer preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Hair Stylist
Great Clips
02.2023 - 07.2024
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Manager/Cosmetologist
The Fix Salon
07.2016 - 09.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Injection Molding Operator
Berry Global
06.2022 - 03.2023
- Worked in team of technicians in quickly changing environment, adhering to all safety protocols and company processes.
- Collaborated closely with Quality Assurance teams to ensure compliance with customer specifications while identifying areas for improvement within the manufacturing process.
- Ensured timely completion of production orders by efficiently coordinating mold changeovers and machine setup adjustments.
- Contributed to a safe working environment by following all safety protocols and maintaining a clean, organized workspace.
- Delivered consistent product quality by accurately following work instructions and properly adjusting machine settings as needed.
Business Care Representative
Briggs Automotive
06.2015 - 07.2016
- Assisted in the development of new product offerings by providing valuable input from customer perspectives during planning phases.
- Troubleshot technical issues related to products and services.
- Analyzed customer feedback data, implementing targeted improvements to enhance overall satisfaction levels.
- Streamlined communication between departments for better coordination and improved overall business operations.
- Received and responded to inbound customer inquiries via phone, email and text.
Web Chat/Default Resolution Specialist/Quality Specialist
General Dynamics
06.2013 - 06.2015
- Contributed to ongoing process improvements by providing valuable insights based on personal experiences with account resolutions.
- Streamlined internal processes by implementing a comprehensive tracking system for monitoring account statuses.
- Researched routine and complex problems in order to develop effective solutions.
- Demonstrated expertise in federal student loan regulations, ensuring compliance during all stages of the resolution process.
- Excelled under pressure in high-volume environments, prioritizing tasks effectively while maintaining exceptional attention to detail.
Lead Phlebotomist/Trainer
CSL Plasma
11.2010 - 03.2013
- Conducted quality control checks on equipment, ensuring proper functioning and consistent results.
- Increased efficiency by maintaining organized workstations and well-stocked inventory levels.
- Managed daily operations, including staff scheduling, budgeting, and lab maintenance tasks.
- Assessed patients'' conditions prior to phlebotomy procedures, identifying potential complications or contraindications before proceeding safely with the procedure.
- Led initiatives aimed at optimizing workflows which resulted in increased productivity within the department.
- Ensured compliance with industry regulations and safety protocols to maintain a safe work environment.
- Contributed to a positive workplace culture through active engagement in team meetings and events.
Education
Certificate of Technical Studies -
Regency School of Beauty
Olathe, KS07-2016
High School Diploma -
LCC
Eugene, OR12-1999
Skills
- Quick learner
- Team collaboration
- Customer safety
- Verbal communication strength
- Work area sanitation
- Client consultation
- Beard trimming
- Precision haircutting
- Beard shaping
- Clipper techniques
- Hot towel treatments
- Clippers usage
Timeline
Barber/Stylist Associate
Scissors & Scotch
07.2024 - Current
Hair Stylist
Great Clips
02.2023 - 07.2024
Injection Molding Operator
Berry Global
06.2022 - 03.2023
Manager/Cosmetologist
The Fix Salon
07.2016 - 09.2023
Business Care Representative
Briggs Automotive
06.2015 - 07.2016
Web Chat/Default Resolution Specialist/Quality Specialist
General Dynamics
06.2013 - 06.2015
Lead Phlebotomist/Trainer
CSL Plasma
11.2010 - 03.2013
Certificate of Technical Studies -
Regency School of Beauty
High School Diploma -
LCC
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